Nagios Support Forum

Hello! I need a little help figuring out how to separate warning and critical alert "clear" notifications.
example:
we have a helpdesk user account that only gets emailed critical and cleared alarms, however as we want our engineering team to get warning & critical notifications. In any case the helpdesk email account gets ALL warning and critical "Clears" and it's confusing to them to get a clear on a warning when they never got a notification for the warning.

any help would be appreciated.

thanks!

I don't think this is possible currently. There are a few feature requests addressing similar notification granularity for Nagios Core 5:
https://github.com/NagiosEnterprises/na ... issues/291
https://github.com/NagiosEnterprises/na ... issues/328

There was some discussion in a previous post which involved an old Nagios Core 3 patch that brought portions of this functionality in, but only specific to notification intervals themselves and not "does this person receive these sorts of notifications":
https://support.nagios.com/forum/viewto ... =7&t=44274

Perhaps it might be more appropriate for your use case to distinguish between CRITICAL-Recoveries and WARNING-Recoveries in the host/service_notification_options directive under contact objects. You could file a feature request on the Github page if you like, since that change would need to come in Nagios Core before it ever was introduced to Nagios XI:
https://github.com/NagiosEnterprises/nagioscore

Thanks @mcapra!

I am sure people will be curious. We do not currently have a release date for Core 5. The roadmap says the following:

Nagios Core 5 is the next major release, which is currently in the planning stages.