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reminder notificaton once problem is acknowledged
Posted: Tue Dec 20, 2011 1:19 pm
by lyle
In our case, once a service check transitions to Critical-Hard, it sends out a notification. The operator acknowledges the problem, and future notifications stop.
But say the problem doesn't clear for a long while. Is there any way to have Nagios send out a "reminder" alert even though there are no further state transitions?
Thanks...Lyle
Re: reminder notificaton once problem is acknowledged
Posted: Tue Dec 20, 2011 2:04 pm
by scottwilkerson
I believe this is the information you are after...
When you click to "Acknowledge this problem", on the form there is a checkbox labeled "Sticky Acknowledgement".
If you want acknowledgement to continue notifications until the service recovers, uncheck the 'Sticky Acknowledgement' checkbox.
The notifications should re-notify based on the time set in
Service ->Configure Tab -> Re-configure this service -> Notifications Tab
Send a notification every 60 minutes until the problem is resolved.
Re: reminder notificaton once problem is acknowledged
Posted: Tue Dec 20, 2011 7:41 pm
by lyle
Great. I think I've got it:
If you acknowledge a problem, but un-check the "sticky" box, regular notifications will go out at "notification_interval" even if the state doesn't change. If "sticky" is checked, no notifications after the first one, unless the state changes.
Correct? Thanks...Lyle
Re: reminder notificaton once problem is acknowledged
Posted: Wed Dec 21, 2011 9:48 am
by scottwilkerson
lyle wrote:Great. I think I've got it:
If you acknowledge a problem, but un-check the "sticky" box, regular notifications will go out at "notification_interval" even if the state doesn't change. If "sticky" is checked, no notifications after the first one, unless the state changes.
Correct? Thanks...Lyle
That should be correct.
Re: reminder notificaton once problem is acknowledged
Posted: Wed Dec 21, 2011 2:03 pm
by lyle
Thanks....