Integration between Nagiosxi and rational Clearquest tool

[nschetu]

Hi Team,
We want to integrate between nagiosxi and Rational Clearquest tool to create incident ticket in ClearQuest automatically.
I want to know the procedure for doing this activity. Please check and let me know the integration document for configuration.

Regards
Chetan

[mcapra]

I wasn't able to find simple step-by-step instructions. Such an implementation will likely require a bit of DevOps-fu.

A Nagios XI event handler which calls the ClearQuest API should do the trick.

For the Nagios XI end of things, you can configure global event handlers rather than a per service/host event handler:
https://assets.nagios.com/downloads/nag ... ios-XI.pdf

More on how event handlers work generally:
https://assets.nagios.com/downloads/nag ... dlers.html

Let us know if you have specific questions regarding event handlers in Nagios XI or if some part of the aforementioned Nagios XI documentation is unclear.

[dwhitfield]

Thanks @mcapra!

OP, if Clearquest can deal with SNMP Traps, then https://assets.nagios.com/downloads/nag ... ios_XI.pdf should be of use.

[dwasswa]

Please take a look at the links below....Might be a way around your issue..

https://assets.nagios.com/downloads/nag ... ios_XI.pdf

https://support.nagios.com/kb/article.php?id=552

[dwhitfield]

Thanks @Derick Wasswa!

OP, that Service Now doc isn't directly relevant, but could be useful if you need to write your own intake tool.