Nagios Support Forum

Hi Team,

How can I integrate BMC Remedy tool with my Nagios XI server?

I can't find any simple plugins or modules. The solution in any case is going to involve writing some sort of event handler. Likely one that reaches out to the Remedy REST API to submit a ticket/issue.

There appears to be a kit written in Perl for integrating various applications with Remedy ARS:
http://www.arsperl.org/

You could likely create a Perl script using that kit and save a bit of time. Unfortunately, I don't have a Remedy ARS instance to test against.

I was also able to find a few third party vendors that offer Nagios XI -> $thirdPartyProduct -> Remedy ARS integration, but that seems sub-optimal.

Thanks @mcapra,

He is right, an event handler is probably most suitable for this case.

Here is some more documentation for event handlers with XI.

https://assets.nagios.com/downloads/nag ... ios-XI.pdf

Let us know if you have any more questions.

Thanks for the valuable reply.

Let me try this and get back to you. Request you to please keep this thread open.

Regards,
Vinish

We will keep this open while you test.