Nagios Support Forum

HI
I have a problem
when I configure special services to send notification by SMS there is no sms received and any host notifications like up and down received with no problem but services not received
kindly advice

this is a loges in /tmp /sms.log
10-16-2017 08:47
TEXT=PROBLEM Service Alert: PL-R-NablusWEx/FastEthernet0/1 Status is CRITICAL
MOBILE=0592221371
Status=5
-----------------------------------------
10-16-2017 08:47
TEXT=PROBLEM Service Alert: PL-R-NablusWEx/FastEthernet0/1 Status is CRITICAL
MOBILE=0592221380
Status=5
-----------------------------------------
10-16-2017 08:47
TEXT=PROBLEM Service Alert: PL-R-NablusWEx/FastEthernet0/1 Status is CRITICAL
MOBILE=0592221396
Status=5
-----------------------------------------
10-16-2017 08:47
TEXT=PROBLEM Service Alert: PL-R-NablusWEx/FastEthernet0/1 Status is CRITICAL
MOBILE=0592221889
Status=5

I notes any notifications was received the status is (1) like this

10-16-2017 09:34
TEXT=RECOVERY Host Alert: C-works is UP
MOBILE=0592221393
Status=1

It looks as though your SMS notifications are not set up to actually send the proper email to the correct SMS providers. Please look at Nagios XI Admin section called "Manage Mobile Carriers." Make sure that your carriers have the correct email settings specified. Then make sure the users in question have SMS notifications turned on in their accounts, and their contacts with Core Config Manager are set to use the xi_host_notification_handler.

Otherwise, you'll have to program the alerts as escalations and use modified notification commands to send things to people's secondary email addresses.

But why any host down or up send sms notifications??

Well, you won't like my answer, but the short version is that computers do what you tell them, not what you want. You have not yet configured Nagios to properly send SMS messages. As for what you might need to do to get it working, please see my previous response.

Thanks @eloyd.

@ paltel, @eloyd is correct.

Have you looked at this guide on setting up notifications?
How to Configure Email And Text Notifications

can you help to connect with my pc to check the system where is the problem??
any host notification send SMS and email without problem but any services no notification send by sms but by email send without problem

I need your help please

BR

Hi @paltel,

What you need help with is not very clear.

Can you please rephrase your issue to make it more clear so we may help you.

Thank you.