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NCPA RPM-PPC AIX agent failing to start up
Posted: Tue Dec 05, 2017 2:51 pm
by krobertson71
We are trying to install the latest version of the AIX agent on AIX 7.1. We keep getting the following error when trying to start everything up.
Code: Select all
Installed on **redactedhostname** server.
While starting “ncpa_listerer” subsystem, see that same error we saw initially:
LABEL: SRC_SVKO
IDENTIFIER: BC3BE5A3
Date/Time: Tue Dec 5 10:17:44 EST 2017
Sequence Number: 160691
Machine Id: 00F7C0E74C00
Node Id: **RedactedHostName**
Class: S
Type: PERM
WPAR: Global
Resource Name: SRC
Description
SOFTWARE PROGRAM ERROR
Probable Causes
APPLICATION PROGRAM
Failure Causes
SOFTWARE PROGRAM
Recommended Actions
MANUALLY RESTART SUBSYSTEM IF NEEDED
Detail Data
SYMPTOM CODE
65280
SOFTWARE ERROR CODE
-9017
ERROR CODE
0
DETECTING MODULE
'srchevn.c'@line:'376'
FAILING MODULE
ncpa_listener
The same is true for “ncpa_passive” subsystem.
Re: NCPA RPM-PPC AIX agent failing to start up
Posted: Tue Dec 05, 2017 5:46 pm
by tgriep
Can you post the steps you are taking to start the Agents?
You have to pass the library location like the following examples to start the agents.
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startsrc -e LIBPATH=/usr/local/ncpa -s ncpa_listener
startsrc -e LIBPATH=/usr/local/ncpa -s ncpa_passive
Try that and post back your results.
Re: NCPA RPM-PPC AIX agent failing to start up
Posted: Tue Dec 05, 2017 7:35 pm
by krobertson71
Here is what the Unix admin used.
startsrc –s ncpa_listener
startsrc –s ncpa_passive”
I will have him try what you supplied and post results here.
Re: NCPA RPM-PPC AIX agent failing to start up
Posted: Tue Dec 05, 2017 10:08 pm
by krobertson71
The Unix admin used the command as you described. Still having the same issue. Since this is an RPM the /usr/local/ncpa/ path is there as that it how it was built.
Here is the information I received from the Unix admin..
Code: Select all
Restarted as requested – same error:
root@RedactedHostName:[/] # startsrc -e LIBPATH=/usr/local/ncpa -s ncpa_listener
0513-059 The ncpa_listener Subsystem has been started. Subsystem PID is 29753486.
root@RedactedHostName:[/] # lssrc -s ncpa_listener
Subsystem Group PID Status
ncpa_listener inoperative
root@redactedhostname:[/] # errpt
IDENTIFIER TIMESTAMP T C RESOURCE_NAME DESCRIPTION
BC3BE5A3 1205200317 P S SRC SOFTWARE PROGRAM ERROR
root@redactedhostname:[/] # errpt -a
LABEL: SRC_SVKO
IDENTIFIER: BC3BE5A3
Date/Time: Tue Dec 5 20:03:20 EST 2017
Sequence Number: 160693
Machine Id: 00F7C0E74C00
Node Id: redactedhostname
Class: S
Type: PERM
WPAR: Global
Resource Name: SRC
Description
SOFTWARE PROGRAM ERROR
Probable Causes
APPLICATION PROGRAM
Failure Causes
SOFTWARE PROGRAM
Recommended Actions
MANUALLY RESTART SUBSYSTEM IF NEEDED
Detail Data
SYMPTOM CODE
256
SOFTWARE ERROR CODE
-9017
ERROR CODE
0
DETECTING MODULE
'srchevn.c'@line:'376'
FAILING MODULE
ncpa_listener
Here is the contents of the /usr/local/ncpa/ directory so you can see if something is missing.
Code: Select all
The content of “/usr/local/nrpa” is listed below:
-rw-r--r-- 1 nagios nagios 11249 Nov 09 13:16 _bisect.so
-rw-r--r-- 1 nagios nagios 273126 Nov 09 13:16 _cffi_backend.so
-rw-r--r-- 1 nagios nagios 138530 Nov 09 13:16 _codecs_cn.so
-rw-r--r-- 1 nagios nagios 150745 Nov 09 13:16 _codecs_hk.so
-rw-r--r-- 1 nagios nagios 32080 Nov 09 13:16 _codecs_iso2022.so
-rw-r--r-- 1 nagios nagios 239563 Nov 09 13:16 _codecs_jp.so
-rw-r--r-- 1 nagios nagios 129170 Nov 09 13:16 _codecs_kr.so
-rw-r--r-- 1 nagios nagios 102004 Nov 09 13:16 _codecs_tw.so
-rw-r--r-- 1 nagios nagios 53179 Nov 09 13:16 _collections.so
-rw-r--r-- 1 nagios nagios 229599 Nov 09 13:16 _ctypes.so
-rw-r--r-- 1 nagios nagios 19798 Nov 09 13:16 _functools.so
-rw-r--r-- 1 nagios nagios 36081 Nov 09 13:16 _hashlib.so
-rw-r--r-- 1 nagios nagios 24048 Nov 09 13:16 _heapq.so
-rw-r--r-- 1 nagios nagios 264124 Nov 09 13:16 _io.so
-rw-r--r-- 1 nagios nagios 60533 Nov 09 13:16 _json.so
-rw-r--r-- 1 nagios nagios 30814 Nov 09 13:16 _locale.so
-rw-r--r-- 1 nagios nagios 52138 Nov 09 13:16 _multibytecodec.so
-rw-r--r-- 1 nagios nagios 20528 Nov 09 13:16 _random.so
-rw-r--r-- 1 nagios nagios 132384 Nov 09 13:16 _socket.so
-rw-r--r-- 1 nagios nagios 152007 Nov 09 13:16 _sqlite3.so
-rw-r--r-- 1 nagios nagios 169106 Nov 09 13:16 _ssl.so
-rw-r--r-- 1 nagios nagios 65096 Nov 09 13:16 _struct.so
-rw-r--r-- 1 nagios nagios 74975 Nov 09 13:16 array.so
-rw-r--r-- 1 nagios nagios 28665 Nov 09 13:16 binascii.so
drwxr-xr-x 2 nagios nagios 256 Dec 05 10:16 build_resources
-rw-r--r-- 1 nagios nagios 59724 Nov 09 13:16 bz2.so
-rw-r--r-- 1 nagios nagios 149532 Nov 09 13:16 cPickle.so
-rw-r--r-- 1 nagios nagios 29417 Nov 09 13:16 cStringIO.so
-rw-r--r-- 1 nagios nagios 7717 Nov 09 13:16 cryptography.hazmat.bindings._constant_time.so
-rw-r--r-- 1 nagios nagios 2057754 Nov 09 13:16 cryptography.hazmat.bindings._openssl.so
-rw-r--r-- 1 nagios nagios 149715 Nov 09 13:16 datetime.so
drwxr-xr-x 3 nagios nagios 256 Dec 05 10:16 etc
-rw-r--r-- 1 nagios nagios 19160 Nov 09 13:16 fcntl.so
-rw-r--r-- 1 nagios nagios 207082 Nov 09 13:16 gevent._semaphore.so
-rw-r--r-- 1 nagios nagios 39892 Nov 09 13:16 gevent._socket3.py
-rw-r--r-- 1 nagios nagios 810266 Nov 09 13:16 gevent.libev.corecext.so
-rw-r--r-- 1 nagios nagios 49776 Nov 09 13:16 greenlet.so
-rw-r--r-- 1 nagios nagios 13101 Nov 09 13:16 grp.so
-rw-r--r-- 1 nagios nagios 93835 Nov 09 13:16 itertools.so
-rw-r--r-- 1 nagios nagios 7765 Nov 09 13:16 jinja2.asyncsupport.py
-rw-r--r-- 1 nagios nagios 30537213 Nov 09 13:16 libcrypto.a
-rw-r--r-- 1 nagios nagios 3341074 Nov 09 13:16 libcrypto.so
-rw-r--r-- 1 nagios nagios 250592 Nov 09 13:16 libffi.a
-rw-r--r-- 1 nagios nagios 1044082 Nov 09 13:16 libgcc_s.a
-rw-r--r-- 1 nagios nagios 3009655 Nov 09 13:16 libpython2.7.so
-rw-r--r-- 1 nagios nagios 3502369 Nov 09 13:16 library.zip
-rw-r--r-- 1 nagios nagios 1946327 Nov 09 13:16 libsqlite3.a
-rw-r--r-- 1 nagios nagios 700634 Nov 09 13:16 libssl.so
drwxr-xr-x 4 nagios nagios 256 Dec 05 10:16 listener
-rw-r--r-- 1 nagios nagios 243774 Nov 09 13:16 math.so
-rwxr-xr-x 1 nagios nagios 750066 Nov 09 13:16 ncpa_listener
-rwxr-xr-x 1 nagios nagios 750066 Nov 09 13:16 ncpa_passive
-rw-r--r-- 1 nagios nagios 70616 Nov 09 13:16 operator.so
drwxr-xr-x 2 nagios nagios 256 Dec 05 10:16 plugins
-rw-r--r-- 1 nagios nagios 61837 Nov 09 13:16 psutil._psutil_aix.so
-rw-r--r-- 1 nagios nagios 21996 Nov 09 13:16 psutil._psutil_posix.so
-rw-r--r-- 1 nagios nagios 88419 Nov 09 13:16 pyexpat.so
-rw-r--r-- 1 nagios nagios 47246 Nov 09 13:16 readline.so
-rw-r--r-- 1 nagios nagios 29541 Nov 09 13:16 select.so
-rw-r--r-- 1 nagios nagios 41085 Nov 09 13:16 strop.so
-rw-r--r-- 1 nagios nagios 26736 Nov 09 13:16 termios.so
-rw-r--r-- 1 nagios nagios 46649 Nov 09 13:16 time.so
-rw-r--r-- 1 nagios nagios 701901 Nov 09 13:16 unicodedata.so
drwxr-xr-x 4 nagios nagios 256 Dec 05 10:16 var
-rw-r--r-- 1 nagios nagios 36227 Nov 09 13:16 zlib.so
Re: NCPA RPM-PPC AIX agent failing to start up
Posted: Wed Dec 06, 2017 3:15 pm
by dwhitfield
We don't have AIX on which to test and the agent was built using 7.2. I'm not sure the process in upgrading from 7.1 to 7.2, but is that possible? If not, we'll probably need to set up a time to remote in. If you want to do that, you'll need to submit a ticket at
https://support.nagios.com/tickets/
Have you considered NRPE instead?
Re: NCPA RPM-PPC AIX agent failing to start up
Posted: Wed Dec 06, 2017 4:02 pm
by krobertson71
Thank you we may end up doing that.
We think now we may be having connection issues on SSH. NRPE installed fine but we were unable to make a check work and that may also be related to the SSH issue.
Leave this open for another day and I will update this thread.
Re: NCPA RPM-PPC AIX agent failing to start up
Posted: Wed Dec 06, 2017 4:36 pm
by dwhitfield
I'm not being pedantic, because we do have checks that run over ssh, but NCPA and NRPE generally don't (I think never) run over ssh, but ssl. Do you mean ssl?
Did you compile NRPE? If so, what version? Did you compile with ssl enabled? You mention NRPE in your last post, but until then you were talking about NCPA. Did you mean NRPE in the last post? We shouldn't trouble-shoot an NRPE issue in an NCPA thread. I just mentioned it as an alterntive, as NRPE has been around longer, and thus it is often easier to find answers to questions about it.