Nagios Support Forum

System:
Nagios XI Version : 5.4.11
londnms1 2.6.32-431.29.2.el6.i686 i686
CentOS release 6.5 (Final)
Gnome Installed

Hi,

Can somebody please advise.....I am getting the following message on screen when I try to use the network switch / router wizard to scan a switch and after I apply the configuration:

"Adding the MRTG configuration Failed !"

The services then come up as unknown in the Services screen via the home screen.

Thank you

In addition, this appears to be some sort of an issue with the new router / switch wizard v2.38

Even though I unchecked the bandwidth box against the vlans, it is still attempting to put them in and I get a list of "unknowns" against the bandwidths for the vlans which also are sent out as notifications which is flooding users inboxes.

However when I go in to CCM and look for these under the services, they are not there, which is correct.

Not sure exactly what is going on here.

Go to XI Home --> Admin --> under System Extensions click Config Wizard --> click Check for updates.

The router/switch wizard should be on v2.39 now.

Try that and see if you are still running into issues.

Let us know!

OK,

I've upgraded but am still getting the same warning of Adding the MRTG configuration Failed, but I am no longer hetting the Unknown services.

There definitely appears to be an issue when you decide to unclick the bandwidth check option.

Mine runs just fine when I uncheck the bandwidth option.

Did you try restarting any services? Have you added this switch before? Or has it always failed? Any MRTG issues when you run this command?
Also, is there a cfg file for the switch in here? Can you post or PM it to me.

I have sent you the requested config file.

Thanks

@kyang is out of the office and we do not have access to his forum email box so we cannot file the files that you sent in.

The error point to either a permission problem for the /etc/mrtg folder or a configuration issue.
Can you login to the server as root, run the following commands and post the /tmp/info.txt file? To check for a configuration error, run the following and post the output. Thanks

tgriep wrote:@kyang is out of the office and we do not have access to his forum email box so we cannot file the files that you sent in.

The error point to either a permission problem for the /etc/mrtg folder or a configuration issue.
Can you login to the server as root, run the following commands and post the /tmp/info.txt file?

Code: Select all

ls -l /etc >/tmp/info.txt
ls -lR /etc/mrtg >>/tmp/info.txt

To check for a configuration error, run the following and post the output.

Code: Select all

cd /usr/local/nagiosxi/scripts
./reconfigure_nagios.sh

Thanks

Thanks,

I have PM'd both files to you.

Thanks, I received the reconfigure output in the PM and it looks good but the info.txt file is missing, can you post it again?
Thanks

One more thing to try, follow this KB article and update the file limits and see if that fixes the issue for you.
https://support.nagios.com/kb/article/n ... g-512.html