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Dashboards disappeared - Up. from 5.4.10 to 5.4.11 or 5.4.12

https://support.nagios.com/forum/viewtopic.php?t=47550

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Dashboards disappeared - Up. from 5.4.10 to 5.4.11 or 5.4.12

Posted: Mon Feb 19, 2018 6:25 am
by ivan.lopezm
Hi.

We have an issue with the last Nagios update (5.4.12):

When i update the applications to the versions 5.4.11 or 5.4.12, all dashboards disappear from all users and only show the default welcome dashboard.

(see the attachments)

We need to restore a previous backup of Nagios XI to solve this issue.

We are currently unable to update the Nagios Version.

Data from Nagios:

System:
Nagios XI Version : 5.4.10
ip-192-168-255-11.eu-west-1.compute.internal 3.10.0-693.11.6.el7.x86_64 x86_64
CentOS Linux release 7.4.1708 (Core)
Gnome is not installed
Apache Information
PHP Version: 5.4.16
Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:58.0) Gecko/20100101 Firefox/58.0
Server Name: dms.ict.nagios.elecnor-deimos.com
Server Address: 192.168.255.11
Server Port: 443
Date/Time
PHP Timezone: UTC
PHP Time: Mon, 19 Feb 2018 11:08:53 +0000
System Time: Mon, 19 Feb 2018 11:08:53 +0000
Nagios XI Data
License ends in: NOOONM

nagios (pid 21819) is running...
NPCD running (pid 1229).
ndo2db (pid 24201) is running...
CPU Load 15: 0.26
Total Hosts: 23
Total Services: 361
Function 'get_base_uri' returns: https://dms.ict.nagios.elecnor-deimos.com/nagiosxi/
Function 'get_base_url' returns: https://dms.ict.nagios.elecnor-deimos.com/nagiosxi/
Function 'get_backend_url(internal_call=false)' returns: https://dms.ict.nagios.elecnor-deimos.c ... rofile.php
Function 'get_backend_url(internal_call=true)' returns: https://localhost/nagiosxi/backend/


Thanks.

Re: Dashboards disappeared - Up. from 5.4.10 to 5.4.11 or 5.

Posted: Mon Feb 19, 2018 4:23 pm
by npolovenko
Hello, @ivan.lopezm.

How did you upgrade the XI? Did you use a web interface or a console? Was it an upgrade on the same System, or did you use the backup-restore script?

Please run this command and show us the output:

Code: Select all

echo "select * from xi_usermeta where keyname = 'dashboards';" | mysql -uroot -pnagiosxi nagiosxi

Re: Dashboards disappeared - Up. from 5.4.10 to 5.4.11 or 5.

Posted: Tue Feb 20, 2018 3:00 am
by ivan.lopezm
Hi @npolovenko

I answers your questions:

How did you upgrade the XI? Did you use a web interface or a console?: Using the console and the upgrade manual (https://assets.nagios.com/downloads/nag ... nstall.pdf)

Was it an upgrade on the same System, or did you use the backup-restore script?: On the same system.

I upload the update log and the result of the query.

Thanks.

Re: Dashboards disappeared - Up. from 5.4.10 to 5.4.11 or 5.

Posted: Tue Feb 20, 2018 12:06 pm
by tgriep
Can you go to the Admin > System Settings menu, click on the User Defaults tab and post which Language is setup on the Nagios XI server?

Re: Dashboards disappeared - Up. from 5.4.10 to 5.4.11 or 5.

Posted: Tue Feb 20, 2018 12:22 pm
by ivan.lopezm
Hi.

Yes,the language is English.

Re: Dashboards disappeared - Up. from 5.4.10 to 5.4.11 or 5.

Posted: Tue Feb 20, 2018 3:19 pm
by lmiltchev
It seems like this may be a language setting issue (bug). We are currently looking into it and we will try and update the post with a solution.

Can you find a notice, similar to the one below in your apache logs?

Code: Select all

PHP Notice: unserialize(): Error at offset 1055 of 1351 bytes in

Re: Dashboards disappeared - Up. from 5.4.10 to 5.4.11 or 5.

Posted: Wed Feb 21, 2018 1:52 am
by ivan.lopezm
Hi.

Yes, I found a lot of errors.

Code: Select all

[Wed Feb 21 07:48:04.352803 2018] [:error] [pid 1382] [client 192.168.56.1:12307] PHP Notice:  unserialize(): Error at offset 73 of 3052 bytes in /usr/local/nagiosxi/html/includes/components/scheduledreporting/scheduledreporting.inc.php on line 468, referer: http://192.168.56.101/nagiosxi//includes/page-home-main.php?&=
[Wed Feb 21 07:48:04.352857 2018] [:error] [pid 1382] [client 192.168.56.1:12307] PHP Warning:  Invalid argument supplied for foreach() in /usr/local/nagiosxi/html/includes/components/scheduledreporting/scheduledreporting.inc.php on line 490, referer: http://192.168.56.101/nagiosxi//includes/page-home-main.php?&=
[Wed Feb 21 07:48:04.364833 2018] [:error] [pid 1380] [client 192.168.56.1:12309] PHP Notice:  unserialize(): Error at offset 73 of 3052 bytes in /usr/local/nagiosxi/html/includes/components/scheduledreporting/scheduledreporting.inc.php on line 468, referer: http://192.168.56.101/nagiosxi//includes/page-home-main.php?&=
[Wed Feb 21 07:48:04.364869 2018] [:error] [pid 1380] [client 192.168.56.1:12309] PHP Warning:  Invalid argument supplied for foreach() in /usr/local/nagiosxi/html/includes/components/scheduledreporting/scheduledreporting.inc.php on line 490, referer: http://192.168.56.101/nagiosxi//includes/page-home-main.php?&=
[Wed Feb 21 07:48:09.185828 2018] [:error] [pid 1382] [client 192.168.56.1:12307] PHP Notice:  unserialize(): Error at offset 73 of 3052 bytes in /usr/local/nagiosxi/html/includes/components/scheduledreporting/scheduledreporting.inc.php on line 468, referer: http://192.168.56.101/nagiosxi//includes/page-home-main.php?&=
[Wed Feb 21 07:48:09.185934 2018] [:error] [pid 1382] [client 192.168.56.1:12307] PHP Warning:  Invalid argument supplied for foreach() in /usr/local/nagiosxi/html/includes/components/scheduledreporting/scheduledreporting.inc.php on line 490, referer: http://192.168.56.101/nagiosxi//includes/page-home-main.php?&=
[Wed Feb 21 07:48:14.162378 2018] [:error] [pid 1382] [client 192.168.56.1:12307] PHP Notice:  unserialize(): Error at offset 73 of 3052 bytes in /usr/local/nagiosxi/html/includes/components/scheduledreporting/scheduledreporting.inc.php on line 468, referer: http://192.168.56.101/nagiosxi//includes/page-home-main.php?&=
[Wed Feb 21 07:48:14.162405 2018] [:error] [pid 1382] [client 192.168.56.1:12307] PHP Warning:  Invalid argument supplied for foreach() in /usr/local/nagiosxi/html/includes/components/scheduledreporting/scheduledreporting.inc.php on line 490, referer: http://192.168.56.101/nagiosxi//includes/page-home-main.php?&=
[Wed Feb 21 07:48:15.653855 2018] [:error] [pid 1382] [client 192.168.56.1:12307] PHP Notice:  unserialize(): Error at offset 73 of 3052 bytes in /usr/local/nagiosxi/html/includes/components/scheduledreporting/scheduledreporting.inc.php on line 468, referer: http://192.168.56.101/nagiosxi/index.php?
[Wed Feb 21 07:48:15.653885 2018] [:error] [pid 1382] [client 192.168.56.1:12307] PHP Warning:  Invalid argument supplied for foreach() in /usr/local/nagiosxi/html/includes/components/scheduledreporting/scheduledreporting.inc.php on line 490, referer: http://192.168.56.101/nagiosxi/index.php?
[Wed Feb 21 07:48:15.954031 2018] [:error] [pid 1382] [client 192.168.56.1:12307] PHP Notice:  unserialize(): Error at offset 73 of 3052 bytes in /usr/local/nagiosxi/html/includes/components/scheduledreporting/scheduledreporting.inc.php on line 468, referer: http://192.168.56.101/nagiosxi/dashboards/
[Wed Feb 21 07:48:15.954060 2018] [:error] [pid 1382] [client 192.168.56.1:12307] PHP Warning:  Invalid argument supplied for foreach() in /usr/local/nagiosxi/html/includes/components/scheduledreporting/scheduledreporting.inc.php on line 490, referer: http://192.168.56.101/nagiosxi/dashboards/
[Wed Feb 21 07:48:16.021344 2018] [:error] [pid 2430] [client 192.168.56.1:12318] PHP Notice:  unserialize(): Error at offset 73 of 3052 bytes in /usr/local/nagiosxi/html/includes/components/scheduledreporting/scheduledreporting.inc.php on line 468, referer: http://192.168.56.101/nagiosxi/dashboards/
[Wed Feb 21 07:48:16.021437 2018] [:error] [pid 2430] [client 192.168.56.1:12318] PHP Warning:  Invalid argument supplied for foreach() in /usr/local/nagiosxi/html/includes/components/scheduledreporting/scheduledreporting.inc.php on line 490, referer: http://192.168.56.101/nagiosxi/dashboards/
[Wed Feb 21 07:48:16.161615 2018] [:error] [pid 1382] [client 192.168.56.1:12307] PHP Notice:  unserialize(): Error at offset 73 of 3052 bytes in /usr/local/nagiosxi/html/includes/components/scheduledreporting/scheduledreporting.inc.php on line 468, referer: http://192.168.56.101/nagiosxi/dashboards/
[Wed Feb 21 07:48:16.161653 2018] [:error] [pid 1382] [client 192.168.56.1:12307] PHP Warning:  Invalid argument supplied for foreach() in /usr/local/nagiosxi/html/includes/components/scheduledreporting/scheduledreporting.inc.php on line 490, referer: http://192.168.56.101/nagiosxi/dashboards/
[Wed Feb 21 07:48:16.193788 2018] [:error] [pid 2430] [client 192.168.56.1:12318] PHP Notice:  unserialize(): Error at offset 73 of 3052 bytes in /usr/local/nagiosxi/html/includes/components/scheduledreporting/scheduledreporting.inc.php on line 468, referer: http://192.168.56.101/nagiosxi/dashboards/
[Wed Feb 21 07:48:16.193822 2018] [:error] [pid 2430] [client 192.168.56.1:12318] PHP Warning:  Invalid argument supplied for foreach() in /usr/local/nagiosxi/html/includes/components/scheduledreporting/scheduledreporting.inc.php on line 490, referer: http://192.168.56.101/nagiosxi/dashboards/
[Wed Feb 21 07:48:16.382123 2018] [:error] [pid 2431] [client 192.168.56.1:12319] PHP Notice:  unserialize(): Error at offset 73 of 3052 bytes in /usr/local/nagiosxi/html/includes/components/scheduledreporting/scheduledreporting.inc.php on line 468, referer: http://192.168.56.101/nagiosxi/dashboards/dashboard.php?&=
[Wed Feb 21 07:48:16.382157 2018] [:error] [pid 2431] [client 192.168.56.1:12319] PHP Warning:  Invalid argument supplied for foreach() in /usr/local/nagiosxi/html/includes/components/scheduledreporting/scheduledreporting.inc.php on line 490, referer: http://192.168.56.101/nagiosxi/dashboards/dashboard.php?&=
[Wed Feb 21 07:48:16.548185 2018] [:error] [pid 2431] [client 192.168.56.1:12319] PHP Notice:  unserialize(): Error at offset 73 of 3052 bytes in /usr/local/nagiosxi/html/includes/components/scheduledreporting/scheduledreporting.inc.php on line 468, referer: http://192.168.56.101/nagiosxi/dashboards/dashboard.php?&=
[Wed Feb 21 07:48:16.548215 2018] [:error] [pid 2431] [client 192.168.56.1:12319] PHP Warning:  Invalid argument supplied for foreach() in /usr/local/nagiosxi/html/includes/components/scheduledreporting/scheduledreporting.inc.php on line 490, referer: http://192.168.56.101/nagiosxi/dashboards/dashboard.php?&=
[Wed Feb 21 07:48:16.611860 2018] [:error] [pid 2297] [client 192.168.56.1:12320] PHP Notice:  unserialize(): Error at offset 73 of 3052 bytes in /usr/local/nagiosxi/html/includes/components/scheduledreporting/scheduledreporting.inc.php on line 468, referer: http://192.168.56.101/nagiosxi/dashboards/dashboard.php?&=
[Wed Feb 21 07:48:16.611896 2018] [:error] [pid 2297] [client 192.168.56.1:12320] PHP Warning:  Invalid argument supplied for foreach() in /usr/local/nagiosxi/html/includes/components/scheduledreporting/scheduledreporting.inc.php on line 490, referer: http://192.168.56.101/nagiosxi/dashboards/dashboard.php?&=
[Wed Feb 21 07:48:16.622751 2018] [:error] [pid 1387] [client 192.168.56.1:12321] PHP Notice:  unserialize(): Error at offset 73 of 3052 bytes in /usr/local/nagiosxi/html/includes/components/scheduledreporting/scheduledreporting.inc.php on line 468, referer: http://192.168.56.101/nagiosxi/dashboards/dashboard.php?&=
[Wed Feb 21 07:48:16.622802 2018] [:error] [pid 1387] [client 192.168.56.1:12321] PHP Warning:  Invalid argument supplied for foreach() in /usr/local/nagiosxi/html/includes/components/scheduledreporting/scheduledreporting.inc.php on line 490, referer: http://192.168.56.101/nagiosxi/dashboards/dashboard.php?&=

Re: Dashboards disappeared - Up. from 5.4.10 to 5.4.11 or 5.

Posted: Wed Feb 21, 2018 2:28 pm
by lmiltchev
We confirmed that this is a bug and opened an internal bug report on the issue (TASK ID 13051). Our developers will be looking into it as soon as they can. Thank you!

Re: Dashboards disappeared - Up. from 5.4.10 to 5.4.11 or 5.

Posted: Mon Feb 26, 2018 6:24 am
by ivan.lopezm
Hi.

What is the status of this issue?.

Thanks

Re: Dashboards disappeared - Up. from 5.4.10 to 5.4.11 or 5.

Posted: Mon Feb 26, 2018 12:13 pm
by kyang
Hello ivan.lopezm,

This bug is still currently being handled and looked at by our Developers. There is no exact ETA on when this will be fixed.

Thanks!
All times are UTC-05:00
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