Nagios Support Forum

Unable to create user account in nagios log server for both local & LDAP account. Instead getting error as "Could not create user"

Even tried changing password with alpha-numeric-special & normal.

Hello, @thanigaivel.a. What version of the Log Server do you have? Did you use any dashes or special characters in the password? If so, we had a patch in NLS 2.0.1 version that addresses this issue.

We are using Nagios Log Server 2.0.2

We are trying also trying to import users from our Windows active directory using LDAP

If this a bug, then please send us the patch for it.

@thanigaivel.a, You said you can't create both Local users or LDAP users, correct? When you were trying to create a local user did you use any dashes or special characters in the password? Can you try to create a simple local user: username: testuser password:password. I'm just trying to figure out whether it's some kind of database failture or a special character issue.
Also, please send in your system profile so I can examine it. To download your system profile go to the Admin menu, then system Status and click on Download System Profile. Once you get the zip file please upload it in this thread.

It might also be interesting to see the ElasticSearch logs, since insert failures typically show up there. They can be found here:

Thanks, @mcapra!
@thanigaivel.a, Keep us updated with the results.