Nagios Support Forum

Integrating NagVis With Nagios XI

We are trying to intergrate our Nagios XI with NagVis,
But when I navigate to http://nagios.txxx.org/nagvis/ section under drop down menu Open there is no WUI

I have allowed popup on my browser but still WUI link is not been displayed under drop down menu Open

Kindly assist on how I can get WUI link displayed thanks again

Is this a default installation, have you made modifications? I just spun up a new machine on 5.4.13 and see it just fine.

What browser are you using?

Do other links under the open menu show up?

Is this a default installation, have you made modifications? I just spun up a new machine on 5.4.13 and see it just fine.

I just upgraded to the Latest Available Version: 5.4.13

What browser are you using?

I have am using IE, google chrome and firefox but no success

Do other links under the open menu show up?

Yes all other links are showing

How do I get WUI link Active

This is very strange. Usually, this type of issues are caused by trying to upgrade the NagVis version that ships with Nagios XI. You haven't tried upgrading NagVis manually, have you? What is the version of Nagios XI that you upgraded from?

One thing you can try is rerun the "upgrade" script with the "-f" flag, that would force updating of components, wizards, and dashlets.
If this doesn't help, create a backup of your Nagios XI system, even snapshot it (if this is a VM). Go to Admin > System Extensions > Manage Components, find NagVis, and delete it by clicking on the "X" (delete button) on the run. Next, rerun the upgrade script with the "-f" flag as shown above.

Let us know if this helped.

You haven't tried upgrading NagVis manually, have you?
No I have just upgraded Nagios XI to the latest version 5.4.13

What is the version of Nagios XI that you upgraded from?
I think not very sure xi-5.4.0

One thing you can try is rerun the "upgrade" script with the "-f" flag, that would force updating of components, wizards, and dashlets.
I Have re-run ./upgrade -f with no success

If this doesn't help, create a backup of your Nagios XI system, even snapshot it (if this is a VM). Go to Admin > System Extensions > Manage Components, find NagVis, and delete it by clicking on the "X" (delete button) on the run. Next, rerun the upgrade script with the "-f" flag
I have done this again but still WUI link is missing

Kindly assist on this thanks again

On the right can you go to "Heed Help" -> Nagvis Support Information
and send a screenshot of that page?

Thanks

Hi, See Attached image for the Nagvis Support Information page

Thanks for sending the screenshot.

You are logged in as "kuriam".

Does this user have admin access or just a regular user?

If you go to Nagvis --> User menu --> click "Manage Users" --> Select kuriam and it should list whether you are a Guest, Administrator, Manager, or Read-only user.

If you are not an administrator set yourself as one and then restart httpd and try to view WUI again.

Let me know how it goes.

Hi, please check on the attached screenshot my status is full administrator

I have even restarted our nagios server still WUI link is not appearing.

Kindly assist on this, thanks again,

Did you do this?

kyang wrote:If you go to Nagvis --> User menu --> click "Manage Users" --> Select kuriam and it should list whether you are a Guest, Administrator, Manager, or Read-only user.

This is a different Admin than the Nagios Admin, Nagvis has it's own user authorization