Nagios Support Forum

Hello,
I am having an issue with a service check. I am using NCPA agent to monitor windows Servers.
Ma mssql check if tested from CCM will give me the right result as you can see in the attached image CCMtest.jpg

When I go to my server in the nagios interface i will get a message telling me the service is not running. Image nagiostest.jpg
As you can see there is a dollar sign at the end of the word running. I think this is giving the problem, but I do not know how to solve this issue.

Can you please help?

Thanks
Sandro

From the Nagios XI GUI, go to Service Detail, click on the service, go to Configure > Re-configure this service, and change the command (under the "Monitoring" tab) by adding a second dollar sign to "MSSQL$SQLPRINTMI".
Example: Click on "Update", and force an immediate check. Let us know if this "workaround" fixed your issue.

P.S.
I am going to be filing an internal bug report about the NCPA wizard. The wizard should escape the dollar sign with another one for services that contain one in the name.

Update: The bug report has been filed (task_id=13296). Thank you!

Hello,
I tested the solution proposed and it is now working if I do the force immidiate check. But it is giving an error if I try it through CCM.
Images atached.
Thanks
Sandro

Don't worry about the testing from the CCM. It's is not perfect - sometimes it may have issues, caused by escaping. The test button is placed in the CCM for convenience. It is not meant to be a substitute for testing from the command line. As long as your check works from the GUI, you should be fine.

Our developers already fixed the NCPA wizard, and the "$" in the names of the services will be escaped with another "$" from now on.