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After Acknowlegement and Disable of alert -- Alert Appears

Posted: Wed Jun 20, 2018 5:00 am
by ericssonvietnam
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I have some alert on alarm window. i have acknowledge and disable the same as its keep on reoccur. Please check and suggest.

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Re: After Acknowlegement and Disable of alert -- Alert Appea

Posted: Wed Jun 20, 2018 8:58 am
by scottwilkerson
If you acknowledge a problem and then the service goes back to an OK state, then revists a critical state, it will re-trigger an alert

Re: After Acknowlegement and Disable of alert -- Alert Appea

Posted: Wed Jun 20, 2018 12:29 pm
by ericssonvietnam
scottwilkerson wrote:If you acknowledge a problem and then the service goes back to an OK state, then revists a critical state, it will re-trigger an alert
is there is any way that it will appear with the fresh time?

I mean its showing in the same old time that the service is down since 139 days.

Even if I disable the notification its appears.

Re: After Acknowlegement and Disable of alert -- Alert Appea

Posted: Wed Jun 20, 2018 12:35 pm
by scottwilkerson
Wait, where are you getting these? In email? On a specific page? If on a page what link did you click?

Re: After Acknowlegement and Disable of alert -- Alert Appea

Posted: Wed Jun 20, 2018 12:49 pm
by ericssonvietnam
scottwilkerson wrote:Wait, where are you getting these? In email? On a specific page? If on a page what link did you click?
i get these in the operation centre window.

Re: After Acknowlegement and Disable of alert -- Alert Appea

Posted: Wed Jun 20, 2018 12:53 pm
by scottwilkerson
the item you show as acknowledged is not in the list above on the operation screen

You show ack for nge0 Status on host HTC-FILTER-02 but that is not show in the picture of the Operation center

Re: After Acknowlegement and Disable of alert -- Alert Appea

Posted: Wed Jun 20, 2018 1:02 pm
by ericssonvietnam
scottwilkerson wrote:the item you show as acknowledged is not in the list above on the operation screen

You show ack for nge0 Status on host HTC-FILTER-02 but that is not show in the picture of the Operation center
it keeps on coming again and again. I have checked and verified.

Re: After Acknowlegement and Disable of alert -- Alert Appea

Posted: Wed Jun 20, 2018 1:12 pm
by scottwilkerson
Please send a screen shot of nge0 Status on host HTC-FILTER-02 in the operations center as well as a shot of the settings for the operations center.

Additionally, what version of Nagios XI are you running?

Thanks

Re: After Acknowlegement and Disable of alert -- Alert Appea

Posted: Tue Jun 26, 2018 4:52 am
by ericssonvietnam
Please find the Screen shots of Operation Center and acknowledgement of the alarm in SS but still it keep on fluctuating with duration : 151days or 149days.

Is there is any way so that they can appear with the fresh duration. Client need to clear the screen with the old alarms.
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Re: After Acknowlegement and Disable of alert -- Alert Appea

Posted: Tue Jun 26, 2018 5:44 am
by ericssonvietnam
BE_image.PNG
Please suggest.