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New Contact - Notifications Not Sending

Posted: Mon Jun 25, 2018 11:25 pm
by mgallowaycac
Hello Community!

Looking for a wee bit of direction and aid. I have inherited a NagiosXI 5.3.4 install running on RHEL 6.4 (and yes we plan to update all of this in the near future). Recently I went to make a new contact for some new HTTP service checks and all seemed well until I brought the service down and saw no notifications come through for these new checks.

All other checks seems to be sending fine but for the the life of me I cannot figure out why these are not working. We seem to have a "generic-contact" template and a "xi_contact_generic" template and I have tired to use both with no luck though another admin said they had the same issues when using the XI template but got things working when using the generic template. However that doesn't seem to be working for me.

I do see the following in the eventman.log

Code: Select all

PHP Notice:  Undefined index: nagiosxi in /usr/local/nagiosxi/html/includes/db.inc.php on line 488
PHP Warning:  Invalid argument supplied for foreach() in /usr/local/nagiosxi/html/includes/components/nagiosim/nagiosim.inc.php on line 489
PHP Notice:  Undefined index: nagiosxi in /usr/local/nagiosxi/html/includes/db.inc.php on line 488
PHP Notice:  Undefined index: nagiosxi in /usr/local/nagiosxi/html/includes/db.inc.php on line 488
But I'm not sure if this message is relevant or not.

I can post more information or look at other logs but as I'm a bit fresh to XI, I'm slightly swimming in uncharted waters on this one.

Re: New Contact - Notifications Not Sending

Posted: Tue Jun 26, 2018 6:55 am
by scottwilkerson
Here is a primer explaining the difference with Users and Contacts

https://assets.nagios.com/downloads/nag ... ntacts.pdf