Nagios Support Forum

Posted: **Thu Jul 12, 2018 10:21 am**

I now receive this error with nagvis since i upgraded to XI 5.5

Posted: **Thu Jul 12, 2018 1:23 pm**

It could be with all of the customizations in Nagvis, the XI upgrade script did not upgrade all of the Maps for Nagvis.
Lets manually upgrade Nagvis again and see if starts to function for you by following these steps.

First, if you have any Nagvis Maps created, back them up first. They are located in this folder.

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/usr/local/nagvis/etc/maps/

Run the following as root to download XI 5.5 so we know that you have a fresh copy.

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cd /tmp
rm -rf nagiosxi xi*.tar.gz
wget https://assets.nagios.com/downloads/nagiosxi/5/xi-5.5.0.tar.gz
tar xzf xi-latest.tar.gz
cd /tmp/nagiosxi/subcomponents/xicomponents/components/
unzip nagvis.zip
cd /tmp/nagiosxi/subcomponents/xicomponents/components/nagvis

Then edit the upgrade.sh script to comment out the section that checks the version of Nagvis so change this from

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if ! grep -q "NagVis 1.5" /usr/local/nagvis/README; then
       echo "You must have NagVis version 1.5.x to automatically upgrade."
       echo "Note: In this situation we recommend installing the latest version of XI"
       echo "on a clean system for best results."
       exit 0
fi

to

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#if ! grep -q "NagVis 1.5" /usr/local/nagvis/README; then
#       echo "You must have NagVis version 1.5.x to automatically upgrade."
#       echo "Note: In this situation we recommend installing the latest version of XI"
#       echo "on a clean system for best results."
#       exit 0
#fi

Save the file and run the upgrade

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./upgrade.sh

Then check this file

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/usr/local/nagvis/etc/nagvis.ini.php

To verify that the logonmodule option is set to the following

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logonmodule="LogonSession"

If not, update it, save the file and restart apache by running

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service httpd restart

After this, see if you can login to the Nagvis GUI.

Posted: **Thu Jul 12, 2018 3:14 pm**

After doing that we have no change, same error

Posted: **Fri Jul 13, 2018 10:16 am**

Can you check the file:

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/usr/local/nagvis/etc/nagvis.ini.php

And look for "showgeomap", also please copy the output from this grep for us:

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cat /usr/local/nagvis/etc/nagvis.ini.php | grep showgeomap

It may need to be commented out with a ; due to it being deprecated.

Posted: **Fri Jul 13, 2018 11:03 am**

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[root@NagiosXI ~]# cat /usr/local/nagvis/etc/nagvis.ini.php | grep showgeomap
;showgeomap=0
showgeomap=0

For some reason i have 2 of those, let me delete the one without the ;

Posted: **Fri Jul 13, 2018 11:06 am**

That seems to have fixed the issue.

Thank you

Close Ticket

Posted: **Fri Jul 13, 2018 11:08 am**

Great!

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