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Unsupported hardware family Error

Posted: Sat Aug 04, 2018 7:13 am
by BillMoo
I have just encountered this product and was pleased to see there was an evaluation available so I have down loaded the latest OVA file (5.4.2-64) but when I try to load it using vSphere Client v5.0.0 for EXSi 5.0.0 I get the following:

The OVF package requires unsupported hardware.
Details: Line 25: Unsupported hardware family 'vmx-09'.

Can anyone tell me how I can fix this please, and more to the point what it actually means.
--
Bill

Re: Unsupported hardware family Error

Posted: Mon Aug 06, 2018 1:27 pm
by lmiltchev
It seems like you would need to either upgrade your version of ESX or use VM Converter...

https://communities.vmware.com/thread/533874

I also found a solution to a similar problem here:

http://www.running-system.com/unsupport ... vf-import/

Keep in mind that this hasn't been tested/verified by us. Use at your own risk.

Hope this helps.