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Intermittent could not fetch information from server issue
Posted: Wed Oct 10, 2018 5:03 pm
by pbsindian
Hi Team,
We are receiving intermittent "could not fetch information from server" alerts from all the Windows boxes added to Nagios XI monitoring. How do we deal with this issue?
Thanks,
Bhargava
Re: Intermittent could not fetch information from server iss
Posted: Thu Oct 11, 2018 11:59 am
by benjaminsmith
Hi
@pbsindian,
What agent are you using to monitor the Windows boxes?
Also, what version of Nagios Xi are you using, and if this was previously working, did you recently make any changes to the server or hosts?
Please let me know. Thank you.
Re: Intermittent could not fetch information from server iss
Posted: Thu Oct 11, 2018 12:27 pm
by pbsindian
Thanks for your response.
We are using NSClient++ to monitor windows. We are running on Nagios XI 5.4.4.
We are doing POC of Nagios XI in our environment, and seeing this issue intermittently from the time we onboarded them for monitoring.
Let me know if you need further details.
Thanks,
Bhargava
Re: Intermittent could not fetch information from server iss
Posted: Fri Oct 12, 2018 8:12 am
by pbsindian
Any updates on this please?
Re: Intermittent could not fetch information from server iss
Posted: Fri Oct 12, 2018 11:17 am
by benjaminsmith
Hi,
If the problem is intermittent, try is to increase the timeout for the plugin by adding the -t option to the check_nt command like the example below.
Let us know if this resolves the issue.
Re: Intermittent could not fetch information from server iss
Posted: Fri Oct 19, 2018 4:16 pm
by pbsindian
That fixed the issue. Thank you.