Page 1 of 1

reports email not recieved

Posted: Fri Oct 26, 2018 11:26 am
by ansaaft
Hey guys,

So I have been having issues sending reports to email id's manually.
My notifications work fine.
I am using Sendmail as my default email settings.

Could you guys suggest where I could be going wrong?

Regards,
Aftab Ansari

Re: reports email not recieved

Posted: Fri Oct 26, 2018 12:57 pm
by npolovenko
@ansaaft, If you're receiving notifications but not receiving reports I'd probably check the spam folder.

Check the sendmail queue:
mailq
I also suggest checking the /var/log/maillog for any errors.

Re: reports email not recieved

Posted: Sat Oct 27, 2018 3:05 pm
by ansaaft
Thank you for replying. I have checked the logs and no error is seen. Logs indicate that email is sent and there is nothing in spam as well.

Re: reports email not recieved

Posted: Mon Oct 29, 2018 11:15 am
by npolovenko
@ansaaft, If logs say that emails were sent out then something is likely blocking them on your mailing servers side. Change the Send Mail From field to the actual email, check the debug log option and then look into the phpmailer.log file.
Untitled.png
One solution is to use the SMTP instead.

Re: reports email not recieved

Posted: Mon Nov 05, 2018 2:49 am
by ansaaft
Thanks! The issue is fixed!

Re: reports email not recieved

Posted: Mon Nov 05, 2018 4:02 pm
by npolovenko
@ansaaft, Great! I will be closing this thread as resolved.