Nagios Support Forum

Posted: **Wed Nov 07, 2018 8:50 am**

We have just upgraded to NagiosXI from 5.2.3 to 5.5.3, and when we run an apply config, and it fails we get the error message and it says that is is rolling back to the last good checkpoint, but it does not.

I tailed the /usr/local/nagiosxi/var/cmdsubsys.log file and see these errors:

RESTORING NOM SNAPSHOT : /usr/local/nagiosxi/nom/checkpoints/nagioscore/1541597570.tar.gz
tar: usr/local/nagios/etc/services: Cannot utime: Operation not permitted
tar: usr/local/nagios/etc/services: Cannot change mode to rwxrwxr-x: Operation not permitted
tar: usr/local/nagios/etc/hosts_backup: Cannot utime: Operation not permitted
tar: usr/local/nagios/etc/hosts_backup: Cannot change mode to rwxrwxr-x: Operation not permitted
tar: usr/local/nagios/etc/static: Cannot utime: Operation not permitted
tar: usr/local/nagios/etc/static: Cannot change mode to rwxrwxr-x: Operation not permitted
tar: usr/local/nagios/etc/services_backup: Cannot utime: Operation not permitted
tar: usr/local/nagios/etc/services_backup: Cannot change mode to rwxrwxr-x: Operation not permitted
tar: usr/local/nagios/etc/import: Cannot utime: Operation not permitted
tar: usr/local/nagios/etc/import: Cannot change mode to rwxrwxr-x: Operation not permitted
tar: usr/local/nagios/etc/hosts: Cannot utime: Operation not permitted
tar: usr/local/nagios/etc/hosts: Cannot change mode to rwxrwxr-x: Operation not permitted
tar: usr/local/nagios/etc/pnp/pages: Cannot utime: Operation not permitted
tar: usr/local/nagios/etc/pnp/pages: Cannot change mode to rwxrwxr-x: Operation not permitted
tar: usr/local/nagios/etc/pnp/check_commands: Cannot utime: Operation not permitted
tar: usr/local/nagios/etc/pnp/check_commands: Cannot change mode to rwxrwxr-x: Operation not permitted
tar: usr/local/nagios/etc/pnp: Cannot utime: Operation not permitted
tar: usr/local/nagios/etc/pnp: Cannot change mode to rwxrwxr-x: Operation not permitted
tar: usr/local/nagios/etc/nggf/services: Cannot utime: Operation not permitted
tar: usr/local/nagios/etc/nggf/services: Cannot change mode to rwxrwxr-x: Operation not permitted
tar: usr/local/nagios/etc/nggf/hosts: Cannot utime: Operation not permitted
tar: usr/local/nagios/etc/nggf/hosts: Cannot change mode to rwxrwxr-x: Operation not permitted
tar: usr/local/nagios/etc/nggf: Cannot utime: Operation not permitted
tar: usr/local/nagios/etc/nggf: Cannot change mode to rwxrwxr-x: Operation not permitted
tar: usr/local/nagios/etc/externalView: Cannot utime: Operation not permitted
tar: usr/local/nagios/etc/externalView: Cannot change mode to rwxrwxr-x: Operation not permitted
tar: usr/local/nagios/etc: Cannot utime: Operation not permitted
tar: usr/local/nagios/etc: Cannot change mode to rwxrwxr-x: Operation not permitted
tar: Exiting with failure status due to previous errors

I have run the /usr/local/nagiosxi/scripts/reset_config_perms.sh script, but that has not fixed the issue. What should our next step be?

Posted: **Wed Nov 07, 2018 1:02 pm**

Hello, @daniel.ledford. Please run the following commands from the command line and show me the output.

chage -l nagios
ll -d /usr/local/nagios
ll /usr/local/nagios
ll -d /usr/local/nagios/etc/hosts /usr/local/nagios/etc/services /usr/local/nagios/etc/pnp'
grep nag /etc/passwd
grep nag /etc/group

Also, did you run the reset_config_perms.sh as a root user?

Posted: **Wed Nov 07, 2018 1:57 pm**

Here are the outputs of those commands, and yes I ran that script with sudo.

Code: Select all

-bash-4.1$ chage -l nagios
Last password change                                    : Feb 23, 2016
Password expires                                        : never
Password inactive                                       : never
Account expires                                         : never
Minimum number of days between password change          : 0
Maximum number of days between password change          : 99999
Number of days of warning before password expires       : 7
-bash-4.1$ ll -d /usr/local/nagios
drwxr-xr-x 11 root root 4096 Jun  4 06:52 /usr/local/nagios
-bash-4.1$ ll /usr/local/nagios
total 116
drwxr-xr-x  2 nagios nagios  4096 Nov  6 13:36 bin
drwxrwxr-x 11 apache nagios  4096 Nov  7 13:39 etc
drwxr-xr-x  2 root   root    4096 Feb 23  2016 include
drwxrwsr-x  4 apache nagios 12288 Nov  6 15:26 libexec
drwx------  2 root   root   16384 Apr 21  2016 lost+found
drwxr-xr-x  2 nagios nagios  4096 Sep 14  2017 mysql_backup
-rw-r--r--  1 root   root       0 Nov  7 16:53 ro-test
drwxrwxr-x  2 nagios nagios  4096 Feb  5  2018 sbin
drwxrwxr-x 18 nagios nagios  4096 Feb 23  2016 share
drwxrwxr-x  7 nagios nagios 61440 Nov  7 18:54 var
-bash-4.1$ ll -d /usr/local/nagios/etc/hosts /usr/local/nagios/etc/services /usr/local/nagios/etc/pnp
drwxrwxr-x 2 apache nagios 413696 Nov  7 13:39 /usr/local/nagios/etc/hosts
drwxrwxr-x 4 apache nagios   4096 Nov  7 13:39 /usr/local/nagios/etc/pnp
drwxrwxr-x 2 apache nagios 409600 Nov  7 13:39 /usr/local/nagios/etc/services
You have new mail in /var/spool/mail/nagios
-bash-4.1$ grep nag /etc/passwd
nagios:x:500:500::/home/nagios:/bin/bash
-bash-4.1$ grep nag /etc/group
nagios:x:500:nagios,apache,snmptt
nagcmd:x:501:nagios,apache,snmptt

Posted: **Wed Nov 07, 2018 4:34 pm**

@daniel.ledford, Please follow this article to rebuild the sudoers file:

https://support.nagios.com/kb/article/n ... es-34.html

Also, please show me permissions on some of the files in the error log:

ls -ld /usr/local/nagios/etc/services
ls -ld /usr/local/nagios/etc/nggf/services
ls -ld /usr/local/nagios/etc/hosts

Posted: **Thu Nov 15, 2018 2:11 pm**

The snapshot is actually being restored despite these error messages, and I had missed that. Thanks for your help.

Posted: **Thu Nov 15, 2018 3:00 pm**

@daniel.ledford, Thanks for the update.

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