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Contacting Nagios Support
Posted: Mon Nov 19, 2018 11:17 am
by BackNBlack
I was working with an engineer who is currently offline, sick, on vacation, not sure. i was told that I should PM "Nagios Support" just in case of such an event. I am trying to do just that and do not have the rights to do so, I assume. There is no PM button for me to contact them. What to do now? Thanks
Re: Contacting Nagios Support
Posted: Mon Nov 19, 2018 12:24 pm
by scottwilkerson
I'm pretty sure your colleague just meant to post the message to the forum. that particular isn't an account that can accept PM's and you should just post any queries to their own thread on the forum.
Re: Contacting Nagios Support
Posted: Mon Nov 19, 2018 12:28 pm
by cdienger
A direct link:
https://support.nagios.com/forum/member ... le&u=54702
You can also compose a new message and just and "Nagios Support":
Re: Contacting Nagios Support
Posted: Mon Nov 19, 2018 12:57 pm
by BackNBlack
I tried adding Nagios Support as described in the screenshot but when I do it says:
Some users couldn’t be added as they have disabled private message receipt.
Re: Contacting Nagios Support
Posted: Mon Nov 19, 2018 1:06 pm
by lmiltchev
This is correct:
Some users couldn’t be added as they have disabled private message receipt.
"Nagios Support" user is one of these accounts that don't accept PMs. You can PM your message to ANY member of the Nagios Support team, with the exception of this one.