Nagios Support Forum

Hello,

Please help me troubleshoot backups. I'm trying to save off a backup every day for a week. So, in my estimation. It looks like Nagios 'thinks' it's saving off a copy of the backup nightly, & I tested ssh'ing a file over, that seems to work. However, the last backups are from the end of August. What's our play in remediating this?
Thanks,
Maxwell Ramirez

First, follow this article to enable debugging to the scheduled backup logs.
https://support.nagios.com/kb/article/n ... l-578.html
If you can resolve the error, do so or post the messages here so we can help troubleshoot the issue.

Also, what version of Nagios XI are you running on the server as well as the OS and release version?

Hello,

The good: I exported a backup of a test Nagios instances that was fully up-to-date & had only localhost. Further, I was able to ssh another Nagios instance with hosts & services running 5.5.3 (NOTE: this instance is less than a gig in size). The only change I made was changing the scheduled time from 01:30 to 17:40.
The Bad: This Nagios instance, the original questionable one. Running 5.5.3. It's 2.14 GB
It's been like this for over an hour.

tail -f /usr/local/nagiosxi/var/components/scheduledbackups.log
01-02-2019 17:00:01 DEBUG: Running scheduled SSH backup ...
01-02-2019 17:00:01 DEBUG: Sending create local backup command to CmdSubsystem
01-02-2019 17:09:34 INFO: Scheduled SSH Backup: Removing file nagiosxi.1534748401.tar.gz
01-02-2019 17:09:34 INFO: Scheduled SSH Backup: Removing file nagiosxi.1534834801.tar.gz

I'm going to enable debugging for all my instances, & reset the scheduled run-time. In the morning we'll see where they're at & upgrade to the latest instance of Nagios.

Thoughts?

When the backup ran, did it remove the backups from the remote sftp server like the logs said?

When doing a ssh backup, the system creates a local copy of the file in this folder on the Nagios server. When the backup is finishes, it transfers it to the remote server and then deletes the local copy.

Can you schedule the backup again and monitor that folder to see if the system is creating the local copy of the file and report back here is it looks like it is?

Please run this command on the server in question and post the output here so we can view the contents of that folder. Another thing, the backup has a default timeout of 20 minutes and it could be timing out.

This value can be increased by editing the /usr/local/nagiosxi/html/config.inc.php file and adding the following to the bottom Save the file and restart the following processes to make sure the change is updated. That will increase the timeout to 60 minutes.
See if that solves the issue.