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Invalid Token, Rapid Response

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Invalid Token, Rapid Response

Posted: Thu Jan 17, 2019 12:14 pm
by rbuckle
When you click on the link received via text or email we get this (see attached).

We used to get straight to the device.

Thank you

Re: Invalid Token, Rapid Response

Posted: Thu Jan 17, 2019 12:49 pm
by benjaminsmith
Hi @rbuckle

In Nagios 5.5, the rapid response URL is set to expire in 30 minutes. Can you verify that URL has not expired?

Re: Invalid Token, Rapid Response

Posted: Thu Jan 17, 2019 1:00 pm
by rbuckle
That time it was, but i have also received that when i just got the message... is there a way that that 30 minutes can be extended?

I will test that

Re: Invalid Token, Rapid Response

Posted: Thu Jan 17, 2019 1:57 pm
by benjaminsmith
Hi @rbuckle,

In the xi_options table in nagiosxi, you can increase the rr_valid_link_timeout setting. Please make a backup or take a VM snapshot before making any changes.

If you're running a MySQL database, you can increase the time to 1 week with the following command:

Code: Select all

echo "INSERT INTO xi_options (name, value) VALUES ('rr_valid_link_timeout', '604800');"|mysql -pnagiosxi nagiosxi
Backing Up And Restoring Your Nagios XI System
https://assets.nagios.com/downloads/nag ... ios-XI.pdf

Re: Invalid Token, Rapid Response

Posted: Thu Jan 17, 2019 5:47 pm
by rbuckle
Update,

I have not altered anything yet to do with the timeout... I just received an Alert and the link was already expired (not even 30 minutes). Could this be just a plain expired cert issue?

My SSL cert had expired... i feel stupid... let me see if that fixes it

Re: Invalid Token, Rapid Response

Posted: Thu Jan 17, 2019 6:02 pm
by rbuckle
Nope that didnt fix my issue... even with a valid ssl cert i still get the same error

Re: Invalid Token, Rapid Response

Posted: Fri Jan 18, 2019 10:27 am
by benjaminsmith
Hello @rbuckle,

It's a single use url, is it possible another user has clicked on the URL?

If that's not the case, please repeat the error (click on the url) and either PM the Apache log files or run the following command and post the output to this thread:

Code: Select all

tail /var/log/httpd/error_log
tail /var/log/httpd/access_log
The log files are located in /var/log/httpd.

Nagios XI Log Locations and Descriptions
https://assets.nagios.com/downloads/nag ... ptions.pdf

Re: Invalid Token, Rapid Response

Posted: Mon Jan 21, 2019 11:19 am
by rbuckle
Looks to me like nothing :(

Code: Select all

[root@nagios2 rbuckle]# tail /var/log/httpd/error_log
[Sun Jan 20 03:12:13.239926 2019] [auth_digest:notice] [pid 5338] AH01757: generating secret for digest authentication ...
[Sun Jan 20 03:12:13.240691 2019] [lbmethod_heartbeat:notice] [pid 5338] AH02282: No slotmem from mod_heartmonitor
[Sun Jan 20 03:12:13.292957 2019] [mpm_prefork:notice] [pid 5338] AH00163: Apache/2.4.6 (CentOS) OpenSSL/1.0.2k-fips PHP/5.4.16 configured -- resuming normal operations
[Sun Jan 20 03:12:13.292975 2019] [core:notice] [pid 5338] AH00094: Command line: '/usr/sbin/httpd -D FOREGROUND'

Code: Select all

[root@nagios2 rbuckle]# tail /var/log/httpd/access_log -f
127.0.0.1 - - [21/Jan/2019:07:28:59 -0800] "GET / HTTP/1.0" 200 2968 "-" "check_http/v2.2.1 (nagios-plugins 2.2.1)"
127.0.0.1 - - [21/Jan/2019:07:33:57 -0800] "GET / HTTP/1.0" 200 2968 "-" "check_http/v2.2.1 (nagios-plugins 2.2.1)"
127.0.0.1 - - [21/Jan/2019:07:38:56 -0800] "GET / HTTP/1.0" 200 2968 "-" "check_http/v2.2.1 (nagios-plugins 2.2.1)"
127.0.0.1 - - [21/Jan/2019:07:43:54 -0800] "GET / HTTP/1.0" 200 2968 "-" "check_http/v2.2.1 (nagios-plugins 2.2.1)"
127.0.0.1 - - [21/Jan/2019:07:48:52 -0800] "GET / HTTP/1.0" 200 2968 "-" "check_http/v2.2.1 (nagios-plugins 2.2.1)"
127.0.0.1 - - [21/Jan/2019:07:53:50 -0800] "GET / HTTP/1.0" 200 2968 "-" "check_http/v2.2.1 (nagios-plugins 2.2.1)"
127.0.0.1 - - [21/Jan/2019:07:58:48 -0800] "GET / HTTP/1.0" 200 2968 "-" "check_http/v2.2.1 (nagios-plugins 2.2.1)"
127.0.0.1 - - [21/Jan/2019:08:03:47 -0800] "GET / HTTP/1.0" 200 2968 "-" "check_http/v2.2.1 (nagios-plugins 2.2.1)"
127.0.0.1 - - [21/Jan/2019:08:08:45 -0800] "GET / HTTP/1.0" 200 2968 "-" "check_http/v2.2.1 (nagios-plugins 2.2.1)"
127.0.0.1 - - [21/Jan/2019:08:13:43 -0800] "GET / HTTP/1.0" 200 2968 "-" "check_http/v2.2.1 (nagios-plugins 2.2.1)"
::1 - - [21/Jan/2019:08:15:51 -0800] "OPTIONS * HTTP/1.0" 200 - "-" "Apache/2.4.6 (CentOS) OpenSSL/1.0.2k-fips PHP/5.4.16 (internal dummy connection)"
127.0.0.1 - - [21/Jan/2019:08:18:41 -0800] "GET / HTTP/1.0" 200 2968 "-" "check_http/v2.2.1 (nagios-plugins 2.2.1)"

Re: Invalid Token, Rapid Response

Posted: Mon Jan 21, 2019 5:35 pm
by benjaminsmith
Hi @rbuckle,

I have tested the rapid response URL on the latest version with SSL and without and it's working on my system. Let's verify your settings and also check the apache ssl log files:

1. Make sure you have correctly set the Program URL and the External URL (if required) in the General Program Settings ( see attached image).

2. Got to Admin > System Settings > Session Timeout and make sure this has not been set too low. The default is 30 minutes.

3. Also Check the Admin > System Settings > Rapid Response URL Settings. If you have this secured, please try and test without requiring login.

4. Can you tail the Apache ssl log files for errors as well?

Code: Select all

tail /var/log/httpd/ssl_error_log
tail /var/log/httpd/ssl_access_log

Re: Invalid Token, Rapid Response

Posted: Mon Jan 21, 2019 6:08 pm
by rbuckle

Code: Select all

[root@nagios2 rbuckle]# tail /var/log/httpd/ssl_access_log
208.94.80.132 - - [21/Jan/2019:15:07:20 -0800] "GET /nagiosxi/includes/components/statusmap/map.php?layout=7 HTTP/1.1" 200 3505
208.94.80.132 - - [21/Jan/2019:15:07:20 -0800] "GET /nagiosxi/ajaxhelper.php?cmd=getxicoreajax&opts=%7B%22func%22%3A%22get_service_status_tac_summary_html%22%2C%22args%22%3A%7B%22ignore_soft_states%22%3A%220%22%2C%22nsp%22%3A%2274526a6d71c4c13527665d8c674eaaac1fa1f8d5a8410636c657f5be8a261e2c%22%2C%22iframe_width%22%3A%22438%22%2C%22iframe_height%22%3A%22161%22%2C%22mode%22%3A%22inboard%22%7D%7D&nsp=f7e002d2724fcf702df42d50d4730d70223d6a0b01481f792df76469a324997c HTTP/1.1" 200 2590
208.94.80.132 - - [21/Jan/2019:15:07:23 -0800] "GET /nagiosxi/ajaxhelper.php?cmd=getxicoreajax&opts=%7B%22func%22%3A%22get_network_health_html%22%2C%22args%22%3A%7B%22host_warning_threshold%22%3A%2280%22%2C%22host_critical_threshold%22%3A%2260%22%2C%22service_warning_threshold%22%3A%2280%22%2C%22service_critical_threshold%22%3A%2260%22%2C%22ignore_soft_states%22%3A%220%22%7D%7D&nsp=d8e1b726726ecc7777ab1c7a7fc9dc415e06246538fd77af18996ca8f00c94c4 HTTP/1.1" 200 836
208.94.80.132 - - [21/Jan/2019:15:07:24 -0800] "GET /nagiosxi/ajaxhelper.php?cmd=getxicoreajax&opts=%7B%22func%22%3A%22get_tray_alert_html%22%2C%22args%22%3A%22%22%7D&nsp=d8e1b726726ecc7777ab1c7a7fc9dc415e06246538fd77af18996ca8f00c94c4 HTTP/1.1" 200 662
208.94.80.132 - - [21/Jan/2019:15:07:24 -0800] "GET /nagiosxi/ajaxhelper.php?cmd=getxicoreajax&opts=%7B%22func%22%3A%22get_host_status_tac_summary_html%22%2C%22args%22%3A%7B%22ignore_soft_states%22%3A%220%22%2C%22mode%22%3A%22outboard%22%7D%7D&nsp=d8e1b726726ecc7777ab1c7a7fc9dc415e06246538fd77af18996ca8f00c94c4 HTTP/1.1" 200 1056
208.94.80.132 - - [21/Jan/2019:15:07:23 -0800] "GET /nagiosxi/includes/components/statusmap/infobox.php HTTP/1.1" 200 341
208.94.80.132 - - [21/Jan/2019:15:07:24 -0800] "GET /nagiosxi/includes/components/nagioscore/ui/objectjson.php?&details=true&formatoptions=enumerate+bitmask&query=hostlist HTTP/1.1" 200 481302
208.94.80.132 - - [21/Jan/2019:15:07:25 -0800] "GET /nagiosxi/ajaxhelper.php?cmd=getxicoreajax&opts=%7B%22func%22%3A%22get_service_status_tac_summary_html%22%2C%22args%22%3A%7B%22ignore_soft_states%22%3A%220%22%2C%22mode%22%3A%22outboard%22%7D%7D&nsp=d8e1b726726ecc7777ab1c7a7fc9dc415e06246538fd77af18996ca8f00c94c4 HTTP/1.1" 200 2510
208.94.80.132 - - [21/Jan/2019:15:07:24 -0800] "GET /nagiosxi/includes/components/statusmap/map-popup.php HTTP/1.1" 200 1784
208.94.80.132 - - [21/Jan/2019:15:07:25 -0800] "GET /nagiosxi/includes/components/nagioscore/ui/statusjson.php?query=programstatus HTTP/1.1" 200 985

Code: Select all

[root@nagios2 rbuckle]# tail /var/log/httpd/ssl_error_log
[Mon Jan 21 14:41:24.284827 2019] [:error] [pid 13035] [client 208.94.80.132:52490] PHP Warning:  simplexml_load_string():                                                                                ^ in /usr/local/nagiosxi/html/includes/utils-systat.inc.php on line 17, referer: https://nagios2.intermax.network/nagiosxi/views/index.php?
[Mon Jan 21 14:41:32.585144 2019] [:error] [pid 20153] [client 208.94.80.132:56849] PHP Warning:  simplexml_load_string(): Entity: line 25: parser error : StartTag: invalid element name in /usr/local/nagiosxi/html/includes/utils-systat.inc.php on line 17, referer: https://nagios2.intermax.network/nagiosxi/admin/
[Mon Jan 21 14:41:32.585190 2019] [:error] [pid 20153] [client 208.94.80.132:56849] PHP Warning:  simplexml_load_string(): ax.network;Load;STOPPED; Service appears to have stopped flapping (3.9% change < in /usr/local/nagiosxi/html/includes/utils-systat.inc.php on line 17, referer: https://nagios2.intermax.network/nagiosxi/admin/
[Mon Jan 21 14:41:32.585201 2019] [:error] [pid 20153] [client 208.94.80.132:56849] PHP Warning:  simplexml_load_string():                                                                                ^ in /usr/local/nagiosxi/html/includes/utils-systat.inc.php on line 17, referer: https://nagios2.intermax.network/nagiosxi/admin/
[Mon Jan 21 14:41:32.592161 2019] [:error] [pid 8864] [client 208.94.80.132:56850] PHP Warning:  simplexml_load_string(): Entity: line 25: parser error : StartTag: invalid element name in /usr/local/nagiosxi/html/includes/utils-systat.inc.php on line 17, referer: https://nagios2.intermax.network/nagiosxi/admin/
[Mon Jan 21 14:41:32.592195 2019] [:error] [pid 8864] [client 208.94.80.132:56850] PHP Warning:  simplexml_load_string(): ax.network;Load;STOPPED; Service appears to have stopped flapping (3.9% change < in /usr/local/nagiosxi/html/includes/utils-systat.inc.php on line 17, referer: https://nagios2.intermax.network/nagiosxi/admin/
[Mon Jan 21 14:41:32.592205 2019] [:error] [pid 8864] [client 208.94.80.132:56850] PHP Warning:  simplexml_load_string():                                                                                ^ in /usr/local/nagiosxi/html/includes/utils-systat.inc.php on line 17, referer: https://nagios2.intermax.network/nagiosxi/admin/
[Mon Jan 21 15:02:41.582866 2019] [:error] [pid 13045] [client 208.94.80.132:57279] PHP Warning:  Division by zero in /usr/local/nagiosxi/html/includes/components/graphexplorer/templates/perfdata.inc.php on line 99, referer: https://nagios2.intermax.network/nagiosxi/includes/components/xicore/status.php?show=servicedetail&host=kvm01.intermax.network&service=APT+Updates&dest=auto
[Mon Jan 21 15:03:46.264279 2019] [:error] [pid 13046] [client 208.94.80.132:57331] PHP Warning:  Division by zero in /usr/local/nagiosxi/html/includes/components/graphexplorer/templates/perfdata.inc.php on line 99, referer: https://nagios2.intermax.network/nagiosxi/includes/components/xicore/status.php?show=servicedetail&host=kvm01.intermax.network&service=APT+Updates&dest=auto
[Mon Jan 21 15:05:10.233314 2019] [:error] [pid 30434] [client 208.94.80.132:57367] PHP Warning:  _() expects exactly 1 parameter, 0 given in /usr/local/nagiosxi/html/includes/components/xicore/status.php on line 645, referer: https://nagios2.intermax.network/nagiosxi/config/configobject.php
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