Nagios Support Forum

Hi Team,

Today i have upgraded my nagioxi from v5.4.1 to v5.5.10.

When i am checking service detail in nagiosxi it is showing "Object Does Not Exist".

While i am checking the nagios status it is showing below output(nagios is not running).

[xxxxxxxxx@xxxxx rw]$ sudo /sbin/service nagios status
nagios is not running
[xxxxxxxxx@xxxxx rw]$ sudo /sbin/service nagios start
Starting nagios: done.
[xxxxxxxxx@xxxxx rw]$ sudo /sbin/service nagios status
nagios is not running

Also, I found that nagios.cmd is not available or might be auto deleted at /usr/local/nagios/var/rw.

Please help ASAP.

Hi Team,

our system is effectively down and unusable right now. It is affecting our all production monitoring. Please look into this ASAP.

While you wait for actual Nagios support - here is something from a user (Me) who went thru this migration too.

Look at the lock file location. All 4 scripts need to point to the same location.

From my notes:

Nagios uses a lock file to store the primary PID of running processes. The OS startup and stop tools use this as well. There are 4 locations where this is defined and they all need to use the same path. The Nagios XI 5.5.x and higher path for lock is /var/run/nagios.lock

Ensure that these 4 files use the same locations.

cat /etc/rc.d/init.d/nagios | grep NagiosRunFile=
cat /usr/local/nagiosxi/scripts/nom_restore_nagioscore_checkpoint.sh | grep lockfile=
cat /usr/local/nagiosxi/scripts/nom_restore_nagioscore_checkpoint_specific.sh | grep lockfile=
cat /usr/local/nagios/etc/nagios.cfg | grep lock

Older versions will use /usr/local/nagios/var/nagios.lock for the file location.
You need to use the new location /var/run/nagios.lock

There are 2 places where nagios startup files may exist.
For OS RedHat 6 - Old versions 5.4 and older used /etc/rc.d/init.d
For OS RedHat 7 - New version 5.5 and higher use /usr/lib/systemd/system

also - The rw file should only exist while nagios is running.

Good luck.

You should probably open a ticket and get on a call with support.

Steve B

Can you post the output of the following