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Notifications not being sent to new user
Posted: Mon Mar 04, 2019 10:44 am
by mkeey
Setup user and deployed the notification template to the user. Checked config file
define contact {
contact_name FAKE_NAME
alias FAKE_NAME
host_notifications_enabled 1
service_notifications_enabled 1
host_notification_period FAKE_NAME_notification_times
service_notification_period FAKE_NAME_notification_times
host_notification_options d
service_notification_options c
email
[email protected]
use xi_contact_generic
}
Check the event log and it shows notifications going to other users but not this one.
Need help ASAP. Thanks!
Re: Notifications not being sent to new user
Posted: Mon Mar 04, 2019 11:46 am
by mkeey
Tried deleting config files, writing config files and restarting the core. Still only one notification going out and it's not the one I need.
type time information
Service Notification 3/4/2019 11:03 SERVICE NOTIFICATION: username;#######;Event24x7 Watchdog Event Server;CRITICAL;xi_service_notification_handler;Event24x7Wes: Stopped
Service Critical 3/4/2019 11:03 SERVICE ALERT: #######;Event24x7 Watchdog Event Server;CRITICAL;HARD;5;Event24x7Wes: Stopped
Service Critical 3/4/2019 11:03 SERVICE ALERT: #######;Event24x7 Watchdog Event Server;CRITICAL;SOFT;4;Event24x7Wes: Stopped
Service Critical 3/4/2019 11:02 SERVICE ALERT: #######;Event24x7 Watchdog Event Server;CRITICAL;SOFT;3;Event24x7Wes: Stopped
Service Critical 3/4/2019 11:02 SERVICE ALERT: #######;Event24x7 Watchdog Event Server;CRITICAL;SOFT;2;Event24x7Wes: Stopped
Service Critical 3/4/2019 11:02 SERVICE ALERT: #######;Event24x7 Watchdog Event Server;CRITICAL;SOFT;1;Event24x7Wes: Stopped
Should see a second one for FAKE_NAME
Re: Notifications not being sent to new user
Posted: Mon Mar 04, 2019 2:11 pm
by scottwilkerson
Has the FAKE_NAME contact been added to the "Event24x7 Watchdog Event Server" service?
Re: Notifications not being sent to new user
Posted: Mon Mar 04, 2019 2:18 pm
by mkeey
I'm assuming you mean under the Managed Contacts screen on the Alert Settings tab... No.
Here's the deal, this user FAKE_NAME needs to get all Critical Alerts and all Host Down notifications. FAKE_NAME is our incident reporting system. So, anytime anything goes Critical we want to generate an automated incident.
That means that I cannot go into some 6000 services and some 500 hosts to add this FAKE_NAME to the Managed Contacts screen.
Hope this makes sense!
Re: Notifications not being sent to new user
Posted: Mon Mar 04, 2019 2:26 pm
by scottwilkerson
It needs to be added to all hosts/services you want to receive notifications for.
You can add it to them in bulk from CCM -> Tools -> Bulk Modifications Tool
Click Add Contact
them you can select the contact and all hosts and service you want to add it to.
Re: Notifications not being sent to new user
Posted: Mon Mar 04, 2019 2:34 pm
by mkeey
Thank you for that tip. I just looked in there are saw that Mod Tool. I'll give it a go on our test system first.
Re: Notifications not being sent to new user
Posted: Mon Mar 04, 2019 2:41 pm
by scottwilkerson
mkeey wrote:Thank you for that tip. I just looked in there are saw that Mod Tool. I'll give it a go on our test system first.
Sounds good
Re: Notifications not being sent to new user
Posted: Mon Mar 04, 2019 3:15 pm
by mkeey
Bulk Mod tool worked great. Updates were made and notifications are being sent to all users. Thanks for the help and please close this ticket.
Re: Notifications not being sent to new user
Posted: Mon Mar 04, 2019 3:16 pm
by scottwilkerson
mkeey wrote:Bulk Mod tool worked great. Updates were made and notifications are being sent to all users. Thanks for the help and please close this ticket.
Great!
Locking thread