ServiceNow visual taskboard display problem

[jenstar13]

Hi,
I'm trying to display a service now vtb in a fusion view. All I get is a blank screen, so i went and turned on the fusion logs, but they never moved when i clicked on the view that has the service now url.
Do you have a way for me to view the error that is happening when fusin tried to view the service now share link?

I tried looking in the Service now forums with no luck

Thank you in advance
Jen

[npolovenko]

Hello, @jenstar13. How are you importing the Service Now URL to the Fusion Dashboard? Are you using a custom URL component? That dashlet uses an iframe to display another page and many websites restrict iFrame access.
One way you could troubleshoot this is by right-clicking on the empty dashboard and choosing the "inspect" option in Chrome, then click on the Console tab and you should see some errors in red.

[jenstar13]

thank you, that helped
I opened a ticket with them to see if the Xfram option could be turned off
the error in case you were wondering was
/nagiosfusion/views/#:1 Refused to display 'https://xxxxxl.service-now.com/auth_red ... sparm_url= <snipped code > in a frame because it set 'X-Frame-Options' to 'sameorigin'.

you can close the ticket, and thank you for your help

[npolovenko]

@jenstar13, Yeah, X-Frame-Options' -> 'sameorigin' would be the reason for this issue. Thanks for updating us!
I will be closing this thread for now.