Nagios Support Forum

Hello,

I have problem with updating Nagios XI version 5.4.3 to current version.


Instalation was from yours .ova (runs on VMWare host) on CentOS release 6.8 (Final) x86_64

We have this system offline, in network is repository server (everythink works without problem), but when it updates nagios ti stops while yum is updating: nagiosxi-5.5.11-1.el6.x86_64. It writes no error only stops forever.

Could you help me please?

What are the exact steps that you took in order to upgrade this system? Can you show us the entire /usr/local/nagiosxi/var/upgrade.log?

As your old system was an ova, and now you are trying to upgrade in an offline environment, most probably you need to take the following steps.

1. Backup your old system by following the document below:

https://assets.nagios.com/downloads/nag ... ios-XI.pdf

2. Make a new offline install of the same version of Nagios XI that you were using (5.4.3).

https://assets.nagios.com/downloads/nag ... onment.pdf

https://repo.nagios.com/?repo=offline

3. Restore (migrate) your old XI on the new server by following the document listed in step 1.

4. Upgrade your Nagios XI instance by following the document listed in step 2.

I made new offline server on 5.4.3, restore backup, everything ok.

Then I try to upgrade system, I downladed 5.5.11, and:
tar xzf nagiosxi*
cd nagiosxi*
./upgrade

End is the same that I posted to you before... Stops on Updating: nagiosxi-5.5.11

In /usr/local/nagiosxi/var/ is no file upgrade.log

OK, we need a few clarifications.

I made new offline server on 5.4.3, restore backup, everything ok.

Did you use a "RPM install" when you spun up your "new" server?

Example: Download the nagiosxi-5-4.3.el6.x86_64.tar.gz from a machine that has Internet access: and move the file to the "/tmp/rpms" directory on the "offline box".

Then I try to upgrade system, I downladed 5.5.11, and:
tar xzf nagiosxi*
cd nagiosxi*
./upgrade

Did you download the tarball with RPMs (for RPM upgrade)?
https://repo.nagios.com/nagiosxi-offlin ... _64.tar.gz

Do you have access to ALL required repos in your environment as described here - https://repo.nagios.com/?repo=offline?

I installed it on centos 7, is it problem? Prevouse system from ova was on 6.7.

I used rpm install 5.4.3
mkdir -p /tmp/rpms
cd /tmp/rpms
- download... nagiosxi-5-4.3.el7.x86_64.tar.gz
tar xvf nagiosxi-5-4.3.el7.x86_64.tar.gz
cd nagiosxi
./fullinstall

Configure server and restore backup from old server.

than
rm -rf /tmp/rpms/nagiosxi*
download nagiosxi-5-5.11.el7.x86_64.tar.gz
tar xvf nagiosxi-5-5.11.el7.x86_64.tar.gz
cd nagiosxi
./upgrade

System is connected to local repository server with actual repositories base.

During installing was no error from yum, it only stotps on updating nagiosxi...

During installing was no error from yum, it only stotps on updating nagiosxi...

We will need some more info about this. If yum is not failing (exiting with an error), that usually means that it is still working in the background. How long did you wait? Also, I know that you didn't find the upgrade.log in the "/usr/local/nagiosxi/var/" directory, but what about /tmp, /tmp/rpms, and /tmp/rpms/nagiosxi? Did you check these directories as well? See if you can find install.log and/or upgrade.log. If you do, post them both on the forum.

Yum is not failing it only stops on line:

Installing : ipa-pgothic-fonts-003.03-5.el7.noarch 29/51
Installing : 1:net-snmp-perl-5.7.2-37.el7.x86_64 30/51
Updating : nagiosxi-5.5.11-1.el7.x86_64 31/51

It stops forever, I let it a few days in one of test and it never ends.

I found yum log in /var/log/yum.log:

Mar 27 11:41:22 Updated: nagiosxi-wmic-5.5.11-1.el7.x86_64
Mar 27 11:41:22 Installed: pcre-devel-8.32-17.el7.x86_64
Mar 27 11:41:22 Updated: nagiosxi-nrpe-5.5.11-1.el7.x86_64
Mar 27 11:41:22 Installed: nagiosxi-shellinabox-5.5.11-1.el7.x86_64
Mar 27 11:41:22 Installed: perl-Config-Tiny-2.14-7.el7.noarch
Mar 27 11:41:22 Updated: nagiosxi-nagiosmobile-5.5.11-1.el7.x86_64
Mar 27 11:41:22 Updated: nagiosxi-nsca-5.5.11-1.el7.x86_64
Mar 27 11:41:22 Updated: nagiosxi-mrtg-5.5.11-1.el7.x86_64
Mar 27 11:41:23 Installed: ipa-pmincho-fonts-003.03-5.el7.noarch
Mar 27 11:41:23 Installed: ipa-mincho-fonts-003.03-5.el7.noarch
Mar 27 11:41:24 Installed: ipa-gothic-fonts-003.03-5.el7.noarch
Mar 27 11:41:24 Updated: perl-Mail-POP3Client-2.19-5.el7.noarch
Mar 27 11:41:24 Updated: php-mssql-5.4.16-7.el7.x86_64
Mar 27 11:41:24 Installed: perl-Thread-Queue-3.02-2.el7.noarch
Mar 27 11:41:24 Installed: perl-Math-Calc-Units-1.07-9.el7.noarch
Mar 27 11:41:24 Installed: perl-Nagios-Monitoring-Plugin-0.51-1.el7.noarch
Mar 27 11:41:26 Updated: nagiosxi-nrds-5.5.11-1.el7.x86_64
Mar 27 11:41:26 Updated: nagiosxi-nagvis-5.5.11-1.el7.x86_64
Mar 27 11:41:29 Updated: nagiosxi-wkhtmltox-5.5.11-1.el7.x86_64
Mar 27 11:41:29 Installed: nagiosxi-nxti-5.5.11-1.el7.x86_64
Mar 27 11:41:30 Updated: nagiosxi-nagiosplugins-5.5.11-1.el7.x86_64
Mar 27 11:41:30 Installed: m4-1.4.16-10.el7.x86_64
Mar 27 11:41:30 Installed: autoconf-2.69-11.el7.noarch
Mar 27 11:41:30 Installed: automake-1.13.4-3.el7.noarch
Mar 27 11:41:30 Installed: php-devel-5.4.16-46.el7.x86_64
Mar 27 11:41:30 Updated: nagiosxi-ndoutils-5.5.11-1.el7.x86_64
Mar 27 11:41:30 Updated: nagiosxi-pnp-5.5.11-1.el7.x86_64
Mar 27 11:41:32 Updated: nagiosxi-nagioscore-5.5.11-1.el7.x86_64
Mar 27 11:41:32 Installed: ipa-pgothic-fonts-003.03-5.el7.noarch
Mar 27 11:41:32 Installed: 1:net-snmp-perl-5.7.2-37.el7.x86_64


It seems to be updated, but after restart system is in gui still 5.4.3


I found xi-upgrade.log in attachment.

Lets run the following Then, from your upgrade directory run

Hello,
thanks for help, it works.
System is updated in actual version.

licence wrote:Hello,
thanks for help, it works.
System is updated in actual version.

Excellent!

Locking thread