NagiosXI 5.6.0 upgarde error

[Sampath.Basireddy]

NagiosXI 5.6.0 upgrade failed with below error:

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Error: php56w-common conflicts with php-common-5.4.16-46.el7.x86_64
 You could try using --skip-broken to work around the problem
 You could try running: rpm -Va --nofiles --nodigest

[benjaminsmith]

Hi @Sampath.Basireddy,

Do you have any additional repos installed on your server? Can you post the full output to the following command:

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yum repolist -v

Thanks.

[Sampath.Basireddy]

Sent you a PM with the output of yum repolist -v

Thank You.

[jomann]

This is an issue caused with trying to update the nagiosxi-deps package when you have a different version of PHP installed, to get around this issue, when you extract the nagiosxi folder from the tarball, edit the upgrade script:

Line 201, delete these lines:

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		yumlocalinstall="$(readlink -e ./$xiverrpm-$xiver-1.noarch.rpm)"
		if ! yum -y --nogpgcheck localinstall $yumlocalinstall; then
			yum clean all
			yum -y --nogpgcheck localinstall $yumlocalinstall
		fi

Then, where you deleted those, add:

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yum install php56w-imap -y

Re-run the upgrade process.

[Sampath.Basireddy]

After changing the mentioned changes to upgrade script, upgrade ran find without any errors, but now the console is not opening.

Getting page cannot be displayed. Please help.

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	Checked 488 contacts.
	Checked 20 contact groups.
	Checked 210 commands.
	Checked 573 time periods.
	Checked 0 host escalations.
	Checked 0 service escalations.
Checking for circular paths...
	Checked 1235 hosts
	Checked 0 service dependencies
	Checked 0 host dependencies
	Checked 573 timeperiods
Checking global event handlers...
Checking obsessive compulsive processor commands...
Checking misc settings...

Total Warnings: 1336
Total Errors:   0

Things look okay - No serious problems were detected during the pre-flight check
> Return Code: 0
--------------------------------------

Nagios XI Upgrade Complete!
---------------------------

You can access the Nagios XI web interface by visiting:
    http://<nagiosserverip>/nagiosxi/

[Sampath.Basireddy]

Got it figured, a bunch of files permissions changed to root which appeared to have caused the problem.

Changing the ownership to nagios:nagios fixed the issue.

Here is one of the error message I found in "/var/log/httpd/ssl_error_log. There were more than few such errors:

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[Fri Apr 26 21:11:59.668995 2019] [:error] [pid 13542] [client 10.10.120.143:51643] PHP Warning:  require_once(/usr/local/nagios/nagiosxi/html/includes/utils-graphs.inc.php): failed to open stream: Permission denied in /usr/local/nagios/nagiosxi/html/includes/utils.inc.php on line 25,

Here are a list of files I found to have permissions changed or new files added after upgrade to 5.6.0 which were owned by root.

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/usr/local/nagios/nagiosxi/html/includes/utils-graphs.inc.php
/usr/local/nagiosxi/html/images/disabled_small.png
/usr/local/nagiosxi/html/images/enabled_small.png
/usr/local/nagiosxi/html/images/control_stop.png
/usr/local/nagiosxi/html/includes/components/nagioscore/ui/images/logos/activedirectory.png
/usr/local/nagiosxi/html/images/control_restart.png
/usr/local/nagiosxi/html/images/disabled_unimportant_small.png
/usr/local/nagios/nagiosxi/html/includes/utils.inc.php

I still see this error though, but does not really help to identify what the issue is looking at the message:

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[Fri Apr 26 21:53:56.873756 2019] [:error] [pid 17145] [client 10.20.132.175:51890] PHP Warning:  Unknown: failed to open stream: Permission denied in Unknown on line 0

[benjaminsmith]

Hi Sampeth,

Sounds like you were able to it resolve it. Regarding the last message, please try running the script to reset the file permissions. Log into the terminal as root and run the following:

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/usr/local/nagiosxi/scripts/reset_config_perms.sh

[Sampath.Basireddy]

Thanks @benjaminsmith

I think am all good for now, please close the topic.

[benjaminsmith]

Hi Sampath,

I think am all good for now, please close the topic.

Great. Thanks for the update.