Natios production is down

[gregwhite]

Is anyone from support available on Saturday? Our production server and backup are both down.

[benjaminsmith]

Hi Greg,

If you production system is down, for fastest resolution, please open a support ticket at:

https://support.nagios.com/tickets/

In the meantime, try restarting the entire Nagios stack:

Code: Select all

systemctl stop crond
systemctl stop npcd
systemctl stop nagios
systemctl stop ndo2db
pkill -9 -u nagios
for i in $(ipcs -q | grep nagios |awk '{print $2}'); do ipcrm -q $i; done
rm -rf /usr/local/nagiosxi/var/dbmaint.lock
rm -rf /usr/local/nagiosxi/var/event_handler.lock
rm -rf /usr/local/nagiosxi/scripts/reconfigure_nagios.lock
systemctl restart mysqld || systemctl restart mariadb
systemctl start ndo2db
systemctl start nagios
systemctl start npcd
systemctl start crond
systemctl restart httpd

If you're able to access the web interface, please provide a system profile.

To send us your system profile.
Login to the Nagios XI GUI using a web browser.
Click the "Admin" > "System Profile" Menu
Click the "Download Profile" button
Save the profile.zip file and share in a private message or upload it to the post/ticket.

The support team is available normal business hours.
https://www.nagios.com/contact/

[gregwhite]

Thanks,
I have posted a ticket and am waiting for response.

Greg

[benjaminsmith]

Thanks Greg,

I see your ticket. I will go ahead and close this post.