Nagios Support Forum

Posted: **Sat May 25, 2019 8:55 pm**

When upgrade NagiosXI from 5.5.11 to 5.6.2, it failed, seems a db problem, I remembered that db was mariadb rather than mysql?

Posted: **Tue May 28, 2019 7:05 am**

Lets run the following repair procedure, and once it completes run the upgrade again
https://assets.nagios.com/downloads/nag ... tabase.pdf

Posted: **Wed May 29, 2019 6:27 pm**

still error?!

also
can not run Nagvis?!
can not download profile?!

Posted: **Thu May 30, 2019 12:05 pm**

@xpertech, Please run this command first and show me the output:

mysqlcheck -r -f -uroot -pnagiosxi --all-databases --use_frm

Then follow the manual upgrade instructions from this article:
https://assets.nagios.com/downloads/nag ... ctions.pdf

If the upgrade fails, please send us the /tmp/nagiosxi/upgrade.log

For the profile build failed error, please see this article:
https://support.nagios.com/kb/article.p ... ategory=44

Posted: **Fri May 31, 2019 9:51 am**

ok, the upgrade was successful but can not open Nagvis, seems a user authentication problem?!

Posted: **Fri May 31, 2019 1:20 pm**

@xpertech, Please upload the following files in this thread(or send them to me in a private message):

/etc/httpd/conf.d/nagvis.conf
/usr/local/nagvis/etc/nagvis.ini.php

Thanks

Files recieved and shared with the support team.

Posted: **Tue Jun 04, 2019 1:25 pm**

had PM you with two files.

Posted: **Tue Jun 04, 2019 4:56 pm**

@xpertech, Please open the /usr/local/nagvis/etc/nagvis.ini.php file and delete the following line:

logonenvvar="PHP_AUTH_USER"

Also, change from:

logonmodule="LogonEnv"

To:

logonmodule="LogonSession"

Finally, restart Apache with:

service httpd restart

Posted: **Tue Jun 04, 2019 10:57 pm**

still failed, seems no use?!

Posted: **Wed Jun 05, 2019 1:57 pm**

@xpertech, Please open the /usr/local/nagvis/etc/nagvis.ini.php file and comment out these lines:

showautomaps=1
showmapthumbs=1
showrotations=0
cellsperrow=4

Let me know if this would get the component to work.

NagiosXI upgrade failed?!