Nagios Support Forum

I upgraded the Nagios XI from 5.5.9 to 5.6.2 from the WebUI https://<hostname>/nagiosxi/admin/updates.php, the process was declared completed successfully, however, I found the mysql loading spiked to high level (>150%) all the time and it made the response to the web interface with serious lags.

I tried to restart the whole server and repair the database by script but nothing help. I have no choice to downgrade the server back to 5.5.9

Could the support please look into this case. Thanks.

Hi @certizen,

It would be helpful for us to review your system profile to help determine the possible source. Have you made any changes to the database setup or configuration that would differ from the default installation?

To send us your system profile.
Login to the Nagios XI GUI using a web browser.
Click the "Admin" > "System Profile" Menu
Click the "Download Profile" button
Save the profile.zip file and share in a private message or upload it to the post/ticket.

I downgraded the Nagios XI back to 5.5.9 but the same problem exist. I sent the system profile to you and please have a look.
Thanks.

It is frustrating that I cannot send private message to the support staff as I am not an active in the forum. As it is a customer support channel which only paid user are able to use, it is not rational to impose such restriction. Please review and change such policy to improvement the experience of customer support.

Hello @certizen,

Sorry about the frustration, we have the forums setup so the user must have a minimum number of posts to send a private message to avoid spam. I just checked your permissions and you should be able to send a private message now.

Also, I sent an email message as well.

benjaminsmith wrote:Hello @certizen,

Sorry about the frustration, we have the forums setup so the user must have a minimum number of posts to send a private message to avoid spam. I just checked your permissions and you should be able to send a private message now.

Also, I sent an email message as well.

I already sent you the system profile through PM yesterday. Hope you can investigate and troubleshoot the problem soon.

Hello @certizen,

I've reviewed the system profile and have notice a few issues to address. First, the database log contains entries for crashed database tables, open the terminal as root and run the repair script: Reference: Repairing the Nagios Xi Databases

Secondly you are using a different port number other the default (80) for you server. You'll want to open up /usr/local/nagiosxi/html/config.inc.php and edit the following line to set the port number for subsystem calls.
Save and the re-start Apache. Next, go to Admin > System Config > System Settings and make sure the correct Program URL is set: Lastly, in the Apache error log, you are getting this warning message.

AH00558: httpd: Could not reliably determine the server's fully qualified domain name, using 192.168.X.X . Set the 'ServerName' directive globally to suppress this message

You can set the /etc/hosts file to map the FQDN to the ip address ( see this) to correct this. After making those changes, let me know if the issue is resolved.