notifications for some services are not sent

[SMC]

most of my services can trigger email/sms notification when getting outage. but some of the services cannot.

I compared the configuration between a working service and problematic service and haven't found difference.

Can you please help me to troubleshoot?

[benjaminsmith]

Hello @SMC,

most of my services can trigger email/sms notification when getting outage. but some of the services cannot.

In this case, it's likely a configuration setting or the notification preferences for the user. Make sure those services have notifications enabled and then verify the Notification Period along with the Notifications Options.

Go to Home > Service Status and then click on the service in question and then click on the Advanced Tab and then send a custom notification. Are you able to receive this?

Here's some general information to help troubleshoot notification options.
Nagios XI - Notification Problems