All my data is gone, I cannot see anything
Posted: Thu Jun 13, 2019 12:21 pm
All,
I had an issue where my log analyzer server would just say “Waiting for Database to start”, so I rebooted and it came back. Now when I login to the portal, I see absolutely nothing, regardless of what I search for or what filters are applied or not applied.
I can see from the “admin” tab that my documents are still there and being logged (according the stats of that tab) but nothing is being displayed and I cannot search for anything, thus, my data may not actually be there anymore and I do not know why.
I attempted to restart the “elasticsearch” service from the System Status page but I get an error message there as well (Picture below).
When I go to the forum for the answer to that error I get the message “You are not authorized to view this topic” (Picture Below), I assume this is because we are still in the trial phase and that is a paid customer forum.
I need some help here on what might have happened and where to turn next.
I had an issue where my log analyzer server would just say “Waiting for Database to start”, so I rebooted and it came back. Now when I login to the portal, I see absolutely nothing, regardless of what I search for or what filters are applied or not applied.
I can see from the “admin” tab that my documents are still there and being logged (according the stats of that tab) but nothing is being displayed and I cannot search for anything, thus, my data may not actually be there anymore and I do not know why.
I attempted to restart the “elasticsearch” service from the System Status page but I get an error message there as well (Picture below).
When I go to the forum for the answer to that error I get the message “You are not authorized to view this topic” (Picture Below), I assume this is because we are still in the trial phase and that is a paid customer forum.
I need some help here on what might have happened and where to turn next.