Nagios Support Forum

Acknowledging an alert via email is awesome and is working for us but the email acknowledgement and comment are not formatting correctly.

Here are the details...
Receive an email notification.
Reply to that message with...ack and a comment
The alert is acknowledged

The acknowledgement email looks like this...
Email subject - ACKNOWLEDGEMENT Service Alert - %host%/%service% is %servicestate%
Message body -

---- Respond above this line ----

***** Nagios XI Alert *****

This host problem has been acknowledged by Jim Patrick with a comment of '

Notification Type: ACKNOWLEDGEMENT

Service: %service%
Host: %host%
Address: %hostaddress%
State: %servicestate%
Info:
%serviceoutput%
Date/Time: 2019-06-28 07:15:10

Respond: https://nagios.whatever/nagiosxi/?xiwin ... %26host%3D
Nagios URL: https://nagios.whatever/nagiosxi/

-----

To reply, keep the following data in your response email.

##NmQ3YzIyYTA1ODZhNTMwNFdzbmNUTWlad0grQUxibGovNzB2Snc9PQ==##

In the comment section of the acknowledged service it appears like this...

By Jim Patrick at 2019-06-28 10:08:03
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Adjusting the monitoring levels<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-seri

BUT, we also send notification emails to a Slack channel and those messages are formatting correctly.

From <nagios@whereever>
To SlackEmailAddress
Subject ** ACKNOWLEDGEMENT Service Alert: serername/CPU Usage is WARNING **
Date Today at 10:08 AM
***** Nagios *****

Notification Type: ACKNOWLEDGEMENT

Service: CPU Usage
Host: servername
Address: http://server.whatever
State: WARNING

Date/Time: Fri Jun 28 10:08:03 EDT 2019

Additional Info:

WARNING: Percent was 37.90 %

Which version of XI is this? The 5.6.3 version should remove HTML tags.

We're running version 5.6.3

Follow the steps in https://support.nagios.com/forum/viewto ... 22#p285948 to turn on some debug logging, reproduce the issue and provide the output.

Here's the log generated after following your instructions. Had to zip it to upload.

Thanks for pointing this out. We'll be making a change in 5.6.4 to address this.

ok, thanks. I will try it out after the next release comes out.

jbpatric wrote:ok, thanks. I will try it out after the next release comes out.

Great!

Locking thread