Nagios Support Forum

Posted: **Mon Aug 05, 2019 10:01 am**

RHEL 7.6
XI 5.6.5

Hey all, I have an issue with scheduled reports not running. I can invoke a scheduled report and tell it to run manually with no issues, but if I schedule it in advance, it doesn't run and doesn't show up as even attempting in maillog.

Permissions on the folder and files look ok as far as I would expect:

Code: Select all

10:48:13 [root@xi var]# ll /usr/local/nagiosxi/html/includes/components/ |grep scheduledreporting
drwxr-xr-x  2 nagios nagios  136 Feb  7 08:57 scheduledreporting
10:48:19 [root@xi var]# ll /usr/local/nagiosxi/html/includes/components/scheduledreporting
total 612K
drwxr-xr-x  2 nagios nagios  136 Feb  7 08:57 .
drwxr-xr-x 71 nagios nagios 4.0K Jul 18 10:11 ..
-rw-r--r--  1 nagios nagios 2.4K Jul 29 08:17 CHANGES.txt
-rw-r--r--  1 nagios nagios 159K Jul 29 08:17 manage.php
-rw-r--r--  1 nagios nagios  774 Jun 21  2016 sanity.sh
-rw-r--r--  1 nagios nagios  24K Jul 29 08:17 scheduledreporting.inc.php
-rw-r--r--  1 nagios nagios 317K Jul 29 08:17 schedulereport.php
-rw-r--r--  1 nagios nagios  95K Jul 29 08:17 sendreport.php

Any ideas of what I can check?

Posted: **Mon Aug 05, 2019 10:17 am**

It should show in here

Code: Select all

tail -50 /usr/local/nagiosxi/var/scheduledreporting.log

Posted: **Mon Aug 05, 2019 11:45 am**

Odd:

Code: Select all

-rw-r--r--  1 nagios nagios 1.6K Jul  1 12:09 scheduledreporting.log.1.gz

It looks like the first entry in that rolled log is from June 21st, and the last is July 1st (obvs.) No regular log has been written to.

I have been testing the scheduled reports since before August 1st, so I would expect to see failures at least, but no log at all. I've checked /etc/crontab and such, based on the info I found in the rolled logs, and that all looks fine. I created the scheduledreporting.log, assigned the permissions, scheduled a report for two minutes in the future, let it run and... nothing. I selected the "send now" action, and still no output to the log. I did get the email with attached report however.

Posted: **Mon Aug 05, 2019 12:01 pm**

It doesn't seem like the actual file even exists.

Lets do this:

Code: Select all

touch /usr/local/nagiosxi/var/scheduledreporting.log
chown nagios.nagios /usr/local/nagiosxi/var/scheduledreporting.log
chmod ug+rw /usr/local/nagiosxi/var/scheduledreporting.log

Posted: **Mon Aug 05, 2019 1:02 pm**

Sorry, it may have gotten lost in the text above, but I did that in my last post, and then tested another scheduled run a few minutes out, as well as forcing it to run from the scheduled report screen after the time passed. Nothing was written to the log. Here is the log I created, which is exactly in line with what you asked:

Code: Select all

# ll /usr/local/nagiosxi/var/scheduledreporting.log
-rw-rw-r-- 1 nagios nagios 0 Aug  5 12:33 /usr/local/nagiosxi/var/scheduledreporting.log

Posted: **Mon Aug 05, 2019 1:08 pm**

Hmm, these cron jobs are usually kicked off by the apache cron located at

Code: Select all

/var/spool/cron/apache

Are there any errors in the cron log?

Code: Select all

grep apache /var/log/cron

Did the apache user somehow get added to the cron.deny ?

Posted: **Tue Aug 06, 2019 8:17 am**

There is no /etc/cron.deny on the system, but I did find these errors in the cron log:

Code: Select all

Aug  6 09:02:37 xi crontab[10445]: (apache) AUTH (crontab command not allowed)

This information led me down the path to the fix. after some testing on various things, I found I had to put apache in cron.allow, and that corrected the issue. Thank you for your help.. this can be closed up.

Posted: **Tue Aug 06, 2019 9:04 am**

gwakem wrote:There is no /etc/cron.deny on the system, but I did find these errors in the cron log:
Code: Select all
Aug  6 09:02:37 xi crontab[10445]: (apache) AUTH (crontab command not allowed)
This information led me down the path to the fix. after some testing on various things, I found I had to put apache in cron.allow, and that corrected the issue. Thank you for your help.. this can be closed up.

Great!

Locking

Nagios Support Forum

Scheduled reports not being sent

Scheduled reports not being sent

Re: Scheduled reports not being sent

Re: Scheduled reports not being sent

Re: Scheduled reports not being sent

Re: Scheduled reports not being sent

Re: Scheduled reports not being sent

Re: Scheduled reports not being sent

Re: Scheduled reports not being sent