Nagios Support Forum

Hi,

I have a problem with the escalation configuration. The "serviceescalation" definition override (by definition) my notifications configuration, so people stop receiving their alerts. When ServiceEscalation is activated, only the escalation groups receive the alerts and the "regular" notification is not sent. How can I keep the standard notifications?

Thanks!!

#define serviceescalation{
hostgroup_name group-servers
host_name *
service_description *
contact_groups cio
first_notification 1
last_notification 1
notification_interval 0
escalation_period 24x7
escalation_options w,u,c
}

This is expected behavior. From the documentation:

Once a notification is escalated, the contact/groups and notification options for the object will be overridden by the escalation's settings.

https://assets.nagios.com/downloads/nag ... tions.html

In escalations, you need to add all of the contacts you want notified for the escalation including any original contacts.