Non admin user connect to Fusion

[elade]

Hi,

I have user non admin with group of services in it and I want to connect this user to Fusion.
I get status OK in the 3 fields under fused server section in fusion.
I run the poll_subsys.php script with dubug and I get the alerts and all the info.
Still the fusion doesn’t show any alerts in the dashboard (open server problems).
Can I connect non admin user from local XI to Fusion?
XI version 5.5.8
Fusion version – 4.1.6

[benjaminsmith]

Hello @elade,

Can post the output to the following command so we can review the Apache logs.

Code: Select all

tail -n 50 /var/log/httpd/*rror_log

Also, check the status from the check icon next to your username in the upper right. Are all of the subsystems up and running?

fusion-status.png

Thanks.

[elade]

tail -n 50 /var/log/httpd/*rror_log

Code: Select all

[Wed Oct 16 11:22:49.795734 2019] [:error] [pid 13610] [client 10.10.10.10:11111] PHP Notice:  Undefined offset: 0 in /usr/local/nagiosfusion/html/includes/components/noc/dashlets/open_problems_summary.php on line 107, referer: http://10.10.10.50/nagiosfusion/dashboards/dashboard.php
[Wed Oct 16 11:22:56.599651 2019] [:error] [pid 9041] [client 10.10.10.20:22222] PHP Notice:  Undefined offset: 0 in /usr/local/nagiosfusion/html/includes/components/noc/dashlets/open_problems_summary.php on line 107, referer: http://10.10.10.50/nagiosfusion/dashboards/dashboard.php?id=4
[Wed Oct 16 11:22:59.851058 2019] [:error] [pid 11680] [client 10.10.10.30:33333] PHP Notice:  Undefined offset: 0 in /usr/local/nagiosfusion/html/includes/components/noc/dashlets/open_problems_summary.php on line 107, referer: http://10.10.10.50/nagiosfusion/dashboards/dashboard.php?id=3

all subsystems are running and the user is right

[benjaminsmith]

Hello @elade,

Thanks for sending over the log, it looks normal. When you setup this non-admin user in Fusion, are you mapping the user to a corresponding account in Nagios XI?

Managing Users in Fusion

user-mapping.png

Please go to Admin > System Settings> General and turn the log level to debug, and upload a copy of the fusion.log and fusion.debug logs to the thread. Thanks.

[elade]

Hi,

I created the non admin user in XI not fusion.
When I add that non admin user to fused server in fusion I do Test Fusion Settings with the that user and I get all green.
The problem is that I don’t see alerts from that user in Fusion even when all is OK.

[benjaminsmith]

Hello @elade,

Please verify that all the time settings are correct on each server - Fusion and XI. If the dates are inaccurate, it may not correctly display recent alerts. I would recommend syncing each system to a NTP server, and then verify that the timezone settings for fused servers are correct.

timezone-fusion.png

If you're still experiencing the issue, please upload the Fusion poller log and cron log. Thanks.

Code: Select all

tail -n 25 /usr/local/nagiosfusion/var/log/poll_subsys.log
tail -n 25 /var/log/cron

[elade]

Hi,

Timezone is set and ok.
poll_subsys.log is empty


tail -n 25 /var/log/cron

Code: Select all

Oct 28 08:29:01 nagiosfusion-v1 CROND[47097]: (nagios) CMD (/usr/bin/php -q /usr/local/nagiosfusion/cron/auth_subsys.php --max-time=60 >>/usr/local/nagiosfusion/var/log/auth_subsys.log 2>&1)
Oct 28 08:29:01 nagiosfusion-v1 CROND[47099]: (nagios) CMD (/usr/bin/php -q /usr/local/nagiosfusion/cron/log_subsys.php --max-time=60 >>/usr/local/nagiosfusion/var/log/log_subsys.log 2>&1)
Oct 28 08:29:01 nagiosfusion-v1 CROND[47100]: (nagios) CMD (/usr/bin/php -q /usr/local/nagiosfusion/cron/sysstat_subsys.php --max-time=60 >>/usr/local/nagiosfusion/var/log/sysstat_subsys.log 2>&1)
Oct 28 08:30:01 nagiosfusion-v1 CROND[47263]: (nagios) CMD (/usr/bin/php -q /usr/local/nagiosfusion/cron/log_subsys.php --max-time=60 >>/usr/local/nagiosfusion/var/log/log_subsys.log 2>&1)
Oct 28 08:30:01 nagiosfusion-v1 CROND[47264]: (nagios) CMD (/usr/bin/php -q /usr/local/nagiosfusion/cron/cmd_subsys.php --max-time=60 >>/usr/local/nagiosfusion/var/log/cmd_subsys.log 2>&1)
Oct 28 08:30:01 nagiosfusion-v1 CROND[47266]: (nagios) CMD (/usr/bin/php -q /usr/local/nagiosfusion/cron/auth_subsys.php --max-time=60 >>/usr/local/nagiosfusion/var/log/auth_subsys.log 2>&1)
Oct 28 08:30:01 nagiosfusion-v1 CROND[47265]: (nagios) CMD (/usr/bin/php -q /usr/local/nagiosfusion/cron/poll_subsys.php --max-time=60 --master-poll >>/usr/local/nagiosfusion/var/log/poll_subsys.log 2>&1)
Oct 28 08:30:01 nagiosfusion-v1 CROND[47268]: (root) CMD (/usr/lib64/sa/sa1 1 1)
Oct 28 08:30:01 nagiosfusion-v1 CROND[47269]: (nagios) CMD (/usr/bin/php -q /usr/local/nagiosfusion/cron/dbmaint_subsys.php >>/usr/local/nagiosfusion/var/log/dbmaint_subsys.log 2>&1)
Oct 28 08:30:01 nagiosfusion-v1 CROND[47270]: (nagios) CMD (/usr/bin/php -q /usr/local/nagiosfusion/cron/sysstat_subsys.php --max-time=60 >>/usr/local/nagiosfusion/var/log/sysstat_subsys.log 2>&1)
Oct 28 08:31:01 nagiosfusion-v1 CROND[47388]: (nagios) CMD (/usr/bin/php -q /usr/local/nagiosfusion/cron/log_subsys.php --max-time=60 >>/usr/local/nagiosfusion/var/log/log_subsys.log 2>&1)
Oct 28 08:31:01 nagiosfusion-v1 CROND[47391]: (nagios) CMD (/usr/bin/php -q /usr/local/nagiosfusion/cron/sysstat_subsys.php --max-time=60 >>/usr/local/nagiosfusion/var/log/sysstat_subsys.log 2>&1)
Oct 28 08:31:01 nagiosfusion-v1 CROND[47392]: (nagios) CMD (/usr/bin/php -q /usr/local/nagiosfusion/cron/auth_subsys.php --max-time=60 >>/usr/local/nagiosfusion/var/log/auth_subsys.log 2>&1)
Oct 28 08:31:01 nagiosfusion-v1 CROND[47393]: (nagios) CMD (/usr/bin/php -q /usr/local/nagiosfusion/cron/poll_subsys.php --max-time=60 --master-poll >>/usr/local/nagiosfusion/var/log/poll_subsys.log 2>&1)
Oct 28 08:31:01 nagiosfusion-v1 CROND[47395]: (nagios) CMD (/usr/bin/php -q /usr/local/nagiosfusion/cron/cmd_subsys.php --max-time=60 >>/usr/local/nagiosfusion/var/log/cmd_subsys.log 2>&1)
Oct 28 08:32:01 nagiosfusion-v1 CROND[47541]: (nagios) CMD (/usr/bin/php -q /usr/local/nagiosfusion/cron/log_subsys.php --max-time=60 >>/usr/local/nagiosfusion/var/log/log_subsys.log 2>&1)
Oct 28 08:32:01 nagiosfusion-v1 CROND[47542]: (nagios) CMD (/usr/bin/php -q /usr/local/nagiosfusion/cron/poll_subsys.php --max-time=60 --master-poll >>/usr/local/nagiosfusion/var/log/poll_subsys.log 2>&1)
Oct 28 08:32:01 nagiosfusion-v1 CROND[47544]: (nagios) CMD (/usr/bin/php -q /usr/local/nagiosfusion/cron/auth_subsys.php --max-time=60 >>/usr/local/nagiosfusion/var/log/auth_subsys.log 2>&1)
Oct 28 08:32:01 nagiosfusion-v1 CROND[47545]: (nagios) CMD (/usr/bin/php -q /usr/local/nagiosfusion/cron/cmd_subsys.php --max-time=60 >>/usr/local/nagiosfusion/var/log/cmd_subsys.log 2>&1)
Oct 28 08:32:01 nagiosfusion-v1 CROND[47547]: (nagios) CMD (/usr/bin/php -q /usr/local/nagiosfusion/cron/sysstat_subsys.php --max-time=60 >>/usr/local/nagiosfusion/var/log/sysstat_subsys.log 2>&1)
Oct 28 08:33:01 nagiosfusion-v1 CROND[47701]: (nagios) CMD (/usr/bin/php -q /usr/local/nagiosfusion/cron/log_subsys.php --max-time=60 >>/usr/local/nagiosfusion/var/log/log_subsys.log 2>&1)
Oct 28 08:33:01 nagiosfusion-v1 CROND[47702]: (nagios) CMD (/usr/bin/php -q /usr/local/nagiosfusion/cron/cmd_subsys.php --max-time=60 >>/usr/local/nagiosfusion/var/log/cmd_subsys.log 2>&1)
Oct 28 08:33:01 nagiosfusion-v1 CROND[47707]: (nagios) CMD (/usr/bin/php -q /usr/local/nagiosfusion/cron/poll_subsys.php --max-time=60 --master-poll >>/usr/local/nagiosfusion/var/log/poll_subsys.log 2>&1)
Oct 28 08:33:01 nagiosfusion-v1 CROND[47704]: (nagios) CMD (/usr/bin/php -q /usr/local/nagiosfusion/cron/auth_subsys.php --max-time=60 >>/usr/local/nagiosfusion/var/log/auth_subsys.log 2>&1)
Oct 28 08:33:01 nagiosfusion-v1 CROND[47705]: (nagios) CMD (/usr/bin/php -q /usr/local/nagiosfusion/cron/sysstat_subsys.php --max-time=60 >>/usr/local/nagiosfusion/var/log/sysstat_subsys.log 2>&1)

Also Fusekey, username and password are OK in fused server (all green).
After all that I still don't see any alerts from the XI to Fusion.
When I run poll_subsys.php --debug --server XX --user YY i get all the info from remote XI.
Under user YY there are only service alerts (I filtered the alerts for that user only).

Any idea why i don;t see the alerts in fusion but on local XI everything is OK?

[benjaminsmith]

Hello @elade,

For clarification, are you seeing the recent alerts for Admin users in Nagios XI?

1. Check the Authentication Log for errors.

Code: Select all

auth_subsys.log

2. In Admin > System Settings > Logging Settings, change the log level to Trace, and post the fusion and fusion.debug log to the thread.

Code: Select all

/usr/local/nagiosfusion/var/log/fusion.log
/usr/local/nagiosfusion/var/log/fusion.debug

3. Can you post a screenshot of the Polling Configuration ( go to Admin > System Configuration > System Settings )