Macro or custom variable that records the "Soft" state chang
Posted: Tue Nov 05, 2019 3:12 pm
Hello!!.
I hope you can help or guide me.
I need to record the time, from the first change of service, from status ok to no-ok of the type "Soft" to report the time at which the first change of status was to no-ok by email. Email will continue to be sent only in "hard" states
Today I can get the information with the "$SERVICEDURATION$" macro, but this macro only gives me the time it has been in "Hard" state.
Is there any way to get that time?
I hope my question is understood, I appreciate your help.
I hope you can help or guide me.
I need to record the time, from the first change of service, from status ok to no-ok of the type "Soft" to report the time at which the first change of status was to no-ok by email. Email will continue to be sent only in "hard" states
Today I can get the information with the "$SERVICEDURATION$" macro, but this macro only gives me the time it has been in "Hard" state.
Is there any way to get that time?
I hope my question is understood, I appreciate your help.