"Notification Report" missing data.

This support forum board is for support questions relating to Nagios XI, our flagship commercial network monitoring solution.
Locked
safuanmansor
Posts: 59
Joined: Mon Jul 16, 2018 9:16 pm

"Notification Report" missing data.

Post by safuanmansor »

Hi Support Team,

Today we encounter issue where the nagios suggest to run the repair_databases.sh script when we try to pull nagiosxi notification report.
During the repair somehow the script stop. We wait about 20 minute to allow the script tu finish the error still exist. Then we delete the repair_databases.lock and rerun the script with success.
Upon checking,
The notification report (24 hour) only showing notification happen after the success repair only.
Test again for (this month), we notice that the data for last friday - sunday missing. Appreciate your help on this as we can see the data exist in core and database.

The green line is the data separator as guide.
You do not have the required permissions to view the files attached to this post.
scottwilkerson
DevOps Engineer
Posts: 19396
Joined: Tue Nov 15, 2011 3:11 pm
Location: Nagios Enterprises
Contact:

Re: "Notification Report" missing data.

Post by scottwilkerson »

For performance reasons, Nagios XI reads this data out of the DB vs. pulling from the log files like Core does.

It appears based on your phpmyadmin picture that the entries in the DB are missing some data (note: they do not have a notification_id) which was likely caused because the DB needed repair.

Unfortunately I don't have any way to re-load the database for the time period where the DB was crashed.
Former Nagios employee
Creator:
Human Design Website
Get Your Human Design Chart
safuanmansor
Posts: 59
Joined: Mon Jul 16, 2018 9:16 pm

Re: "Notification Report" missing data.

Post by safuanmansor »

If there is no easy way to fix this, i have stitch the data manually for the notification_id.
Thanks scottwilkerson for the respond.
User avatar
mbellerue
Posts: 1403
Joined: Fri Jul 12, 2019 11:10 am

Re: "Notification Report" missing data.

Post by mbellerue »

That does not sound like a lot of fun, but potentially the only way to do it. Is there anything else we can help with, or should I close the thread?
As of May 25th, 2018, all communications with Nagios Enterprises and its employees are covered under our new Privacy Policy.

Be sure to check out our Knowledgebase for helpful articles and solutions!
safuanmansor
Posts: 59
Joined: Mon Jul 16, 2018 9:16 pm

Re: "Notification Report" missing data.

Post by safuanmansor »

You may close the thread. Thanks for the support. :D
scottwilkerson
DevOps Engineer
Posts: 19396
Joined: Tue Nov 15, 2011 3:11 pm
Location: Nagios Enterprises
Contact:

Re: "Notification Report" missing data.

Post by scottwilkerson »

safuanmansor wrote:You may close the thread. Thanks for the support. :D
Great!

Locking thread
Former Nagios employee
Creator:
Human Design Website
Get Your Human Design Chart
Locked