Nagios Support Forum

Posted: **Tue Dec 17, 2019 11:05 am**

Go to Admin > Manage Components, and click on "Check for Updates", then "Install Updates". You should be able to install the newest version of the Metrics component (1.3.4). Try adding a new report under the new Metrics component to see if this is going to fix your issue. We will keep the thread open until we hear back from you.

Posted: **Fri Dec 27, 2019 10:42 am**

lmiltchev wrote:Go to Admin > Manage Components, and click on "Check for Updates", then "Install Updates". You should be able to install the newest version of the Metrics component (1.3.4). Try adding a new report under the new Metrics component to see if this is going to fix your issue. We will keep the thread open until we hear back from you.

Upgrade completed. Current version is now Nagios XI 5.6.9. However, we still encounter an issue with setting up a schedule report using "Metrics" it still resets to 4 hours. In addition to that, while we run a test mail with attachment with the metrics reports, it seems it stuck/unable to receive and we are getting this error in logs.

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[12-27-2019 23:31:59] SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting (method=smtp;host=smtp.sendgrid.net;port=587;smtpauth=true;security=tls), Referer: includes/components/xicore/xicore.inc.php > Event Handler Notification Email
[12-27-2019 23:33:10] SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting (method=smtp;host=smtp.sendgrid.net;port=587;smtpauth=true;security=tls), Referer: includes/components/xicore/xicore.inc.php > Event Handler Notification Email
[12-27-2019 23:33:21] SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting (method=smtp;host=smtp.sendgrid.net;port=587;smtpauth=true;security=tls), Referer: includes/components/xicore/xicore.inc.php > Event Handler Notification Email

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-rwxrwxr--  1 nagios nagios   1475361 Dec 17 16:05 scheduledreport-nagiosadmin-rj7LrbtjP9bA-1576511883-Storage - Executive Summary Report - test.pdf
-rwxrwxr--  1 nagios nagios   1469305 Dec 17 17:00 scheduledreport-nagiosadmin-rj7LrbtjP9bA-1576512301-Storage - Executive Summary Report - test.pdf
-rwxrwxr--  1 nagios nagios    369853 Dec 17 22:24 scheduledreport-nagiosadmin-cYfqSgMRDoAJ-1576592673-CPU - Executive Summary Report - Test.pdf
-rwxrwxr--  1 nagios nagios    509254 Dec 17 22:30 scheduledreport-nagiosadmin-cYfqSgMRDoAJ-1576593031-CPU - Executive Summary Report - Test.pdf
-rwxrwxr--  1 nagios nagios    509256 Dec 17 22:31 scheduledreport-nagiosadmin-cYfqSgMRDoAJ-1576593062-CPU - Executive Summary Report - Test.pdf
-rwxrwxr--  1 nagios nagios         0 Dec 27 22:46 upgrade.log
-rw-r--r--  1 apache nagios         0 Dec 27 22:50 scheduledreport-nagiosadmin-dh9rRuXZ6uNA-1577458153-CPU - Executive Summary Report - Test.pdf
-rw-r--r--  1 apache nagios         0 Dec 27 23:15 scheduledreport-nagiosadmin-dh9rRuXZ6uNA-1577459659-CPU - Executive Summary Report - Test.pdf
-rw-r--r--  1 apache nagios         0 Dec 27 23:32 scheduledreport-nagiosadmin-SmnhH3WNJFCV-1577460722-test - dashboard.pdf

It seems the mode and group was changed. Kindly advise the next step.

Posted: **Fri Dec 27, 2019 11:15 am**

Upgrade completed. Current version is now Nagios XI 5.6.9. However, we still encounter an issue with setting up a schedule report using "Metrics" it still resets to 4 hours.

So, it seems you upgraded Nagios XI to version 5.6.9. This is fine, but I actually asked you to upgrade the Metrics component to version 1.3.4 by going to:

Admin > Manage Components > Check for Updates > Install Updates

Can you verify that you are using the latest version of Metrics component?

After upgrading the Metrics component, add one of the metrics graph with a time period set to "Last Month" to a dashboard. Then, go to this dashbaord, and schedule the page. Use a report name that you haven't used before. Email this report and see if the graph shows last month as intended.

Note: Issues with notifications and wrong time periods in reports are unrelated. I would recommend that you troubleshoot notifications by following the steps, outlined in the KB article below:

https://support.nagios.com/kb/article/n ... ms-36.html

If you are still unable to fix the issue, please start a new thread on the forum as this is a different problem.

It seems the mode and group was changed. Kindly advise the next step.

I don't know why this happened by it doesn't necessarily mean it's a problem. The apache user is added to the nagios group on your system, isn't it? What is the output of the command below?

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grep nag /etc/group

Posted: **Fri Dec 27, 2019 11:55 am**

Metrics Upgrade Completed. Metrics Component Version is now 1.3.4, and it seems working now. Thanks.

grep nag /etc/group

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[root@sgisgnagtstrm01 var]# grep nag /etc/group
nagios:x:1001:nagios,apache,snmptt
nagcmd:x:1002:nagios,apache,snmptt

I checked the notification and email setting and it they are enabled and correct. I just run a test mail but I am unable to received it. Kindly advised the next step.

Posted: **Fri Dec 27, 2019 1:44 pm**

451 Authentication failed: Maximum credits exceeded

That looks like an issue with your mail provider.

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451    `Authentication failed: Maximum credits exceeded`    There is a credit limit of emails per day enforced in error. [Contact support](https://support.sendgrid.com/hc/en-us) to remove that limit.

Taken from here:

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https://sendgrid.com/docs/for-developers/sending-email/smtp-errors-and-troubleshooting/

Please contact them and have them investigate.

Posted: **Tue Dec 31, 2019 3:15 pm**

Hello,

Looks like it's working now. We're able to generate and received the reports.

Thanks for the help.

Posted: **Thu Jan 02, 2020 8:14 am**

tssnagiosadmin wrote:Hello,

Looks like it's working now. We're able to generate and received the reports.

Thanks for the help.

Great!

Locking thread

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