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Dashboards and reports not loading again

Posted: Tue Dec 17, 2019 3:26 pm
by jpergola
I am once again experiencing the same error when I try to access dashboards and reports. When I click on the dashboard icon or reports all I see is a spinning square that looks like something is trying to load. The screen never progresses beyond this point. My previous thread on this error was closed on December 11 at 5:32pm. I just noticed this error again now at 3:15pm on Dec 17. I am not exactly sure when this problem starting happening again but the time I just listed is when I noticed the error. I have attached a system profile created after I noticed the error as you had stated that I should do.

Re: Dashboards and reports not loading again

Posted: Tue Dec 17, 2019 3:51 pm
by cdienger
I'm not seeing anything obvious in this profile. Was the service restarted before/while getting the profile? The profile shows it was restarted at 14:27:59. If the problem is still occurring, please provide the output of the 'top' command.

If you haven't already, I would also recommend upping the memory for php which can prevent pages from loading:

https://support.nagios.com/kb/article.php?id=132

Upping the memory allocated to logstash to do parsing wouldn't hurt either:

https://support.nagios.com/kb/article/n ... g-576.html