Nagios Support Forum

Service notifications work fine, this only seems to happen on host notifications.

When a host goes down, or is acknowledged, or returns to service and an alert is generated, the emails to: address, in the mail message, is being set to the Send From address defined in the Email Settings page. Not the defined $CONTACTEMAIL$ address.
Service notifications work fine and the actual $CONTACTEMAIL$ is sent to the mailer.
I am using basic notify-host-by-email and notify-service-by-email commands.

The notifications report shows the emails going to the correct address, but the mail logs do not reflect this.
Any thing I can check? The test email function works fine and the email is sent to the appropriate contact.
Profile attached
NagiosXI 5.6.10

Moderator's Note: The profile has been shared with the support team but has been removed from the public forum.

The Email Settings page under Admin is only for Report sending and when using the xi_host_notification_handler & xi_service_notification_handler

If you look at your notify-host-by-email and notify-service-by-email the FROM address is being set in the command following the -r flag.

The -r address is coming through fine, it is the contacts that seems to get dropped and substituted with the -r address.
notify commnds are below commands are below:

/usr/bin/printf "%b" "-BLAH Monitoring Systems-\nDate/Time: $LONGDATETIME$\n\nService: $SERVICEDESC$ on Host: $HOSTALIAS$\nReported $SERVICEOUTPUT$\nCurrent state is: $SERVICESTATE$\n" |
/bin/mail -r "[email protected]" -s "** $NOTIFICATIONTYPE$ Service Alert: $HOSTALIAS$/$SERVICEDESC$ is $SERVICESTATE$ **" $CONTACTEMAIL$

/usr/bin/printf "%b" "-BLAH Monitoring Systems-\nDate/Time: $LONGDATETIME$\n\nHost: $HOSTNAME$ reported $LONGHOSTOUTPUT$\nCurrent State: $HOSTSTATE\n"|
/bin/mail -r "[email protected]" -s "** $NOTIFICATIONTYPE$ Host Alert: $HOSTNAME$ is $HOSTSTATE$ **" $CONTACTEMAIL$

Why the service notification works and the host notification seems to have this issue has me puzzled.

Where are you seeing that the host notifications are being sent to the -r address?

Are you sure they aren't just bouncing?

Is this every host?

I did notice this, in your host command it has this where it should be this That could cause a problem

The Current State: $HOSTSTATE\n" looks to have been the issue.
I have updated the commands to Current State: $HOSTSTATE$\n" and now the messages show the correct information and the $CONTACTEMAIL$ is now being passed. Good deal.
Thanks for your help. I believe this is solved.

Farmer John wrote:The Current State: $HOSTSTATE\n" looks to have been the issue.
I have updated the commands to Current State: $HOSTSTATE$\n" and now the messages show the correct information and the $CONTACTEMAIL$ is now being passed. Good deal.
Thanks for your help. I believe this is solved.

Awesome!

Glad to help

Locking thread