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Dashing Integration with XI

Posted: Thu Jan 23, 2020 8:43 pm
by RebeccaIlene
Hi Team,

We use dashing widgets to for monitoring certain service groups.
This dashboard changes colors based on the overall status of the service group.
The dashboard was working fine but after the recent XI upgrade we have the following issues:

1. The existing tile have stopped updating.
2. Any new service group created when mapped to the tiles do not show any output or colors.

Please let me know if any information is required from my end to work on this.

Thank you,
Rebecca Murray

Re: Dashing Integration with XI

Posted: Fri Jan 24, 2020 3:52 pm
by scottwilkerson
Are you using the standard built-in service group dashlets?

do they update if you leave the dashboard and then come back?

Re: Dashing Integration with XI

Posted: Mon Jan 27, 2020 11:09 am
by Dim4ksan
scottwilkerson wrote:Are you using the standard built-in service group dashlets?

do they update if you leave the dashboard and then come back?
1) Nope
2) Nope

Re: Dashing Integration with XI

Posted: Tue Jan 28, 2020 2:05 am
by RebeccaIlene
scottwilkerson wrote:Are you using the standard built-in service group dashlets?

do they update if you leave the dashboard and then come back?
No we are not using the standard built in dashlets. We are using another software called as dashing.

Yes, the dashboard automatically gets updated based on the overall status of the service group.

However, the current issue we are facing is with the dashboard tiles not showing colors.

Re: Dashing Integration with XI

Posted: Tue Jan 28, 2020 7:34 pm
by Box293
Could you please post some screenshots demonstrating the issue?

Re: Dashing Integration with XI

Posted: Mon Feb 03, 2020 2:51 am
by RebeccaIlene
Hi,
Thanks for looking into this. We have figured out the issue with the script.
It is working now. Please close this thread.

Re: Dashing Integration with XI

Posted: Mon Feb 03, 2020 10:18 am
by benjaminsmith
Hi Rebecca,
Thanks for looking into this. We have figured out the issue with the script.
It is working now. Please close this thread.
Thanks for the update.