Send notifications to different contact at different times
Posted: Tue Mar 17, 2020 2:36 pm
Hello everybody,
My client has these demands for this monitoring :
1. Each service monitored needs checked , and a notification will be sent to the support team email if the alert has been up for more than 2 minutes.
2.For each service, in addition to the notification sent to the contacts in #1, a notification needs to be sent after 15 minutes of active alert to the client email.
In short:
Service error -> after 2 minutes : notification sent to support team > after 15 minutes : a notification sent both to the support team and the client.
Here is my configuration:
As you can see, I used both generic-service and generic-service-tier2 in the use label at the service define.
However, looks like this doesn't answer my needs.
The notifications are sent at the same time, basically, the support contact group, client1 and client 2 are getting the notifcations at the same time, insted of client1 and client2 receiving them 15 minutes later.
Not sure what I missed here..
My client has these demands for this monitoring :
1. Each service monitored needs checked , and a notification will be sent to the support team email if the alert has been up for more than 2 minutes.
2.For each service, in addition to the notification sent to the contacts in #1, a notification needs to be sent after 15 minutes of active alert to the client email.
In short:
Service error -> after 2 minutes : notification sent to support team > after 15 minutes : a notification sent both to the support team and the client.
Here is my configuration:
Code: Select all
define service {
name generic-service
active_checks_enabled 1
passive_checks_enabled 1
parallelize_check 1
obsess_over_service 1
check_freshness 0
notifications_enabled 1
event_handler_enabled 1
flap_detection_enabled 1
process_perf_data 1
retain_status_information 1
retain_nonstatus_information 1
is_volatile 0
check_period 24x7
max_check_attempts 1
check_interval 1
retry_interval 2
contact_groups support
notification_options w,c,r
notification_interval 1
notification_period 24x7
register 0
}
Code: Select all
define service {
name generic-service-tier2
active_checks_enabled 1
passive_checks_enabled 1
parallelize_check 1
obsess_over_service 1
check_freshness 0
notifications_enabled 1
event_handler_enabled 1
flap_detection_enabled 1
process_perf_data 1
retain_status_information 1
retain_nonstatus_information 1
is_volatile 0
check_period 24x7
max_check_attempts 16
check_interval 1
retry_interval 1
contacts client1,client2
notification_options c,r
notification_interval 1
notification_period 24x7
register 0
}
Code: Select all
define service{
use generic-service,generic-service-tier2,srv-pnp
hostgroup_name DR-Distribution-Servers
service_description Couchbase Replication Status
check_command check_http_string_couchbase_replication!/pools/default/tasks!"running"
}
As you can see, I used both generic-service and generic-service-tier2 in the use label at the service define.
However, looks like this doesn't answer my needs.
The notifications are sent at the same time, basically, the support contact group, client1 and client 2 are getting the notifcations at the same time, insted of client1 and client2 receiving them 15 minutes later.
Not sure what I missed here..