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Fused User not Seeing all Criticals
Posted: Wed May 13, 2020 12:41 pm
by blariv
hi, hate to be a pain....
i have a mapped user on fusion mapped to my 3 XI instances.
this user will see crits from 2 systems but one will not show. I have the same user logged into the XI dashboard and fusion at the same time so I know the alarms are there. see attached screenshot. this is for the NagiosXI NA instance.
Re: Fused User not Seeing all Criticals
Posted: Thu May 14, 2020 11:19 am
by ssax
As a test, please go to Admin > System Settings > Data and Polling and either enable or disable (whatever the opposite is of what you currently have, still let us know what it's currently at) "Only poll data for mapped users when a user is logged in", then click the Update Settings button, wait 10 mins, then test again, any changes?
Re: Fused User not Seeing all Criticals
Posted: Thu May 14, 2020 11:57 am
by blariv
it was unchecked, i checked it and waited, no dice.
seeing this though
poll_subsys(): Lock exists for user:MISHLP0, bailing out
Re: Fused User not Seeing all Criticals
Posted: Fri May 15, 2020 1:31 pm
by ssax
Please go to Admin, click the gear icon next to the Polling locks, and delete them.
Re: Fused User not Seeing all Criticals
Posted: Mon May 18, 2020 6:40 am
by blariv
hi,
I think we can close this. I staggered the polling times on each fused server to 300/400/500. criticals seem to be now showing correctly w/o any fusion log errors.
thanks as usual!
Re: Fused User not Seeing all Criticals
Posted: Mon May 18, 2020 4:33 pm
by benjaminsmith
Hi,
I think we can close this. I staggered the polling times on each fused server to 300/400/500. criticals seem to be now showing correctly w/o any fusion log errors.
Excellent. Glad you were able to get it solved.