Nagios Support Forum

Posted: **Fri May 22, 2020 10:48 am**

Hi,
today we had an issue with one share mounted on one aix 6.1 cluster (2 nodes)
The share source went offline so we had to urgently migrate it to another host but mantaining the original mount point.

Since this moment ncpa listener and passive refuse to start with the following message :

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Traceback (most recent call last):
  File "/opt/freeware/lib/python2.7/site-packages/cx_Freeze-4.3.4-py2.7-aix-6.1.egg/cx_Freeze/initscripts/Console.py", line 27, in <module>
  File "ncpa_listener.py", line 5, in <module>
  File "/tmp/test/ncpa/agent/ncpadaemon.py", line 14, in <module>
  File "/tmp/test/ncpa/agent/listener/database.py", line 5, in <module>
  File "/tmp/test/ncpa/agent/listener/server.py", line 11, in <module>
  File "/tmp/test/ncpa/agent/listener/psapi.py", line 245, in <module>
  File "/tmp/test/ncpa/agent/listener/psapi.py", line 216, in get_root_node
  File "/tmp/test/ncpa/agent/listener/psapi.py", line 177, in get_disk_node
AttributeError: 'NoneType' object has no attribute 'split'

>startsrc -e LIBPATH=/usr/local/ncpa -s ncpa_listener

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0513-059 The ncpa_listener Subsystem has been started. Subsystem PID is 37028070.

>lssrc -a | grep ncpa

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ncpa_listener                                  inoperative
ncpa_passive                                   inoperative

>errpt -a |more

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LABEL:          SRC_SVKO
IDENTIFIER:     BC3BE5A3

Date/Time:       Fri May 22 17:21:31 CEST 2020
Sequence Number: 119774
Machine Id:      00FBC6DC4C00
Node Id:         #####
Class:           S
Type:            PERM
WPAR:            Global
Resource Name:   SRC

Description
SOFTWARE PROGRAM ERROR

Probable Causes
APPLICATION PROGRAM

Failure Causes
SOFTWARE PROGRAM

        Recommended Actions
        MANUALLY RESTART SUBSYSTEM IF NEEDED

Detail Data
SYMPTOM CODE
       65280
SOFTWARE ERROR CODE
       -9017
ERROR CODE
           0
DETECTING MODULE
'srchevn.c'@line:'383'
FAILING MODULE
ncpa_listener

Unfortunately we can't reboot none of the server.
We can't find a way to restore it.
Uninstalling and reinstalling the agent did not solve the problem.

Is there something else we ca do ?

NCPA installed = ncpa-2.1.1.aix6.1

Thanks
Regards

Posted: **Fri May 22, 2020 12:30 pm**

What does it say if you try to run it manually in the foreground?

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LD_LIBRARY_PATH=/usr/local/ncpa /usr/local/ncpa/ncpa_listener -n

Posted: **Fri May 22, 2020 12:41 pm**

Sorry, the result is the first code section i've posted.

Anyway here it is :

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 File "/opt/freeware/lib/python2.7/site-packages/cx_Freeze-4.3.4-py2.7-aix-6.1.egg/cx_Freeze/initscripts/Console.py", line 27, in <module>
  File "ncpa_listener.py", line 5, in <module>
  File "/tmp/test/ncpa/agent/ncpadaemon.py", line 14, in <module>
  File "/tmp/test/ncpa/agent/listener/database.py", line 5, in <module>
  File "/tmp/test/ncpa/agent/listener/server.py", line 11, in <module>
  File "/tmp/test/ncpa/agent/listener/psapi.py", line 245, in <module>
  File "/tmp/test/ncpa/agent/listener/psapi.py", line 216, in get_root_node
  File "/tmp/test/ncpa/agent/listener/psapi.py", line 177, in get_disk_node
AttributeError: 'NoneType' object has no attribute 'split'

Posted: **Fri May 22, 2020 2:42 pm**

Do you have a system you can compile the latest NCPA on? We don't currently have access to AIX 6 and the developer thinks this may have been fixed in later versions.

You can grab the source here:

https://github.com/NagiosEnterprises/ncpa

Other than that you'd probably need to use another agent such as NRPE:

https://assets.nagios.com/downloads/nag ... _Agent.pdf

You can also use check_by_ssh:

https://assets.nagios.com/downloads/nag ... ng_SSH.pdf

Posted: **Mon May 25, 2020 9:26 am**

Hi,
actually we don't have an AIX 6.1 test server to use and compile the latest ncpa.

We'd like to avoid changing agent for a single cluster over many other.
On all other AIX 6.1 the ncpa is working fine.

Working trough SSH don't give us all the control we have now.

We'd like to find a viable solution to restore NCPA funcionality.

We'd like to point out that this is a production cluster so it's important for us to restore the agent.

Thanks

Posted: **Tue May 26, 2020 5:16 pm**

I've reached out to the developer again to see if he has any ideas, I will let you know what he says.

Posted: **Wed May 27, 2020 9:55 am**

The developer said to try changing your user to root in your ncpa.cfg and restart the ncpa_listener and ncpa_passive services:

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uid = root
gid = nagios

Then test again.

Posted: **Sat May 30, 2020 12:14 am**

Nothing changed, same error.

Posted: **Mon Jun 01, 2020 5:26 pm**

Hi @occ,

Thanks for making the change and updating us with the results. I will follow up once more with development for additional feedback.

Posted: **Thu Jun 04, 2020 3:06 am**

Good morning, the problem with the NCPA agent is causing us considerable problems with monitoring since the machine impacted by the problem is a very important host for the business of the company. Is it possible that there is no news of a possible resolution? Not even on the cause of the problem?

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