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Issues with Support Board itself

Posted: Wed Jun 10, 2020 7:40 am
by hbouma
I am not sure where else to put this, but I will start here.

Since 6/5, I have not been receiving notifications from the support board when posts I created are replied to. The last email I received was on 5/29.

I have verified with my Security team that no emails are coming to us. I have checked to verify that my account settings are setup to notify me and that my email address is correct.

I even sent a PM to myself through the board and did not receive an email.

Is anything going on that could prevent me from being notified of replies to my topics?

Re: Issues with Support Board itself

Posted: Wed Jun 10, 2020 7:53 am
by scottwilkerson
I believe we fixed this error this morning, let us know if you received the notification

Thx

Re: Issues with Support Board itself

Posted: Wed Jun 10, 2020 9:47 am
by hbouma
I did not receive any notification from this.

Re: Issues with Support Board itself

Posted: Wed Jun 10, 2020 9:50 am
by scottwilkerson
hbouma wrote:I did not receive any notification from this.
We will continue to investigate

Re: Issues with Support Board itself

Posted: Fri Jun 12, 2020 12:01 pm
by hbouma
Good news. I just got a notification that came through from the support forums. This may be fixed.

Re: Issues with Support Board itself

Posted: Fri Jun 12, 2020 12:10 pm
by scottwilkerson
hbouma wrote:Good news. I just got a notification that came through from the support forums. This may be fixed.
Great!

Thanks for reporting back!