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License expiring or deactivating
Posted: Mon Jun 15, 2020 3:23 pm
by niebais
Redhat 7
Nagios XI 5.6.14
Last 6 of license - QTOTOV
Whenever we update the packages on our dev system, we noticed that the production licenses keep deactivating themselves or they say it is expired. I have to keep putting in the licenses and reactivating them. We are using the license in a standard fashion ( prod, dev) and this is making no sense. Can you help us figure this out?
Re: License expiring or deactivating
Posted: Tue Jun 16, 2020 1:22 pm
by benjaminsmith
Hi
@niebais,
I just looked up that license key and it has reached the max number of allowable activations. Please contact
[email protected] first to confirm your license details.
Once that is resolved, if there is still an issue please post back to this thread and we can assist from there.
Thanks.
Benjamin
Re: License expiring or deactivating
Posted: Tue Jun 16, 2020 1:47 pm
by ssax
In addition to what @benjaminsmith posted (please read it).
You posted the wrong last 6 of the key but I was able to figure it out.
Are these systems offline systems? (no internet access)
Did you have to run the offline maintenance extension tool on the systems?
Please PM a screenshot of Admin > License Information.
Re: License expiring or deactivating
Posted: Mon Jun 29, 2020 8:37 am
by niebais
That's correct, the systems are not able to connect to the outside. Yes, sometimes we have to run the offline maintenance tool or download the rpms manually to get things going.
I hope that helps!
Re: License expiring or deactivating
Posted: Mon Jun 29, 2020 5:01 pm
by ssax
That output looks fine.
Whenever we update the packages on our dev system, we noticed that the production licenses keep deactivating themselves or they say it is expired
Which packages are you updating specifically?