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Availability data is not available when monitoring engine is
Posted: Wed Jul 01, 2020 2:51 am
by Cpt.Ackbar
After upgrade to newest version we have lost functionality of making reports. We are getting error message:
Availability data is not available when monitoring engine is not running.
I have found this forum post
https://support.nagios.com/forum/viewto ... 16&t=43595
But steps did not help. We are on 5.7.1 version.
Re: Availability data is not available when monitoring engin
Posted: Wed Jul 01, 2020 1:40 pm
by benjaminsmith
Hi
@Cpt.Ackbar,
Since those steps did not resolve the issue for you, let's start off by getting a system profile and we'll review the logs and setup for any other errors.
To send us your system profile.
Login to the Nagios XI GUI using a web browser.
Click the "Admin" > "System Profile" Menu
Click the "Download Profile" button
Save the profile.zip file and share in a private message or upload it to the post/ticket, and then reply to this post to bring it up in the queue.
Re: Availability data is not available when monitoring engin
Posted: Tue Jul 07, 2020 5:52 am
by Cabal
Hello Benjamin,
I've send requested profile via PM to you.
Thanks to look at it.
Re: Availability data is not available when monitoring engin
Posted: Tue Jul 07, 2020 4:34 pm
by benjaminsmith
Hi,
I just replied to your PM about the system profile.
Re: Availability data is not available when monitoring engin
Posted: Wed Jul 15, 2020 2:52 am
by Cpt.Ackbar
Hello,
my colleague already sent profile. Do we have any progress?
Thnaks
Re: Availability data is not available when monitoring engin
Posted: Wed Jul 15, 2020 12:50 pm
by benjaminsmith
Hi,
We just released Nagios XI 5.7.2 which includes a number of important fixes (e.g. incompatibility with ModGearman). Please take a backup/snapshot and upgrade to the latest version and let me know if the issue is resolved. Thanks, Benjamin
See:
https://assets.nagios.com/downloads/nag ... ctions.pdf
Re: Availability data is not available when monitoring engin
Posted: Tue Jul 28, 2020 7:52 am
by Cabal
Hello, we are on latest Nagios version, but problem is still persist.
Thanks for help
Re: Availability data is not available when monitoring engin
Posted: Tue Jul 28, 2020 4:14 pm
by benjaminsmith
Hi
@Cabel,
The profile I have is showing version 5.7.1, please upgrade to 5.7.2 and let me know if the issue is corrected.
Code: Select all
Nagios XI version: 5.7.1
Release info: frkgnagxip1.csaid.cooperintra.ctb 2.6.32-754.30.2.el6.x86_64 x86_64
CentOS release 6.10 (Final)
Gnome is not installed
Thanks,
Benjamin
Re: Availability data is not available when monitoring engin
Posted: Mon Aug 17, 2020 8:26 am
by Cpt.Ackbar
Hello,
Just as closure to this issue. We have been using old mod_gearman so we had to downgrade core after every major update. But new Nagios XI needed latest Nagios Core to run all functionalities so we had to upgrade to mod_gearman 3 and also upgrade Nagios Core to latest one.
So with new update and fact of having Nagios COre in latest vesion all is working fine.
Thanks,
Cpt.Ackbar
Re: Availability data is not available when monitoring engin
Posted: Mon Aug 17, 2020 9:59 am
by scottwilkerson
Cpt.Ackbar wrote:Hello,
Just as closure to this issue. We have been using old mod_gearman so we had to downgrade core after every major update. But new Nagios XI needed latest Nagios Core to run all functionalities so we had to upgrade to mod_gearman 3 and also upgrade Nagios Core to latest one.
So with new update and fact of having Nagios COre in latest vesion all is working fine.
Thanks,
Cpt.Ackbar
Great!
Locking thread