Nagios Support Forum

Good afternoon

I have a problem after updating Nagios XI from version 5.5.11 to version 5.6.14.

The exit of the upgrade did not show any error.

All options in the left menu work correctly except Summary of the servicegroups, Panorama of the servicegroup and Servicegroup grid.
When entering these options, the following error is displayed:

It appears as though you do not have permission to view information for any of the hosts you requested ...
If you believe this is an error, check the HTTP server authentication requirements for accessing this CGI
and check the authorization options in your CGI configuration file.

I have checked the cgi.cfg file and my user has all the permissions. Also in Nagios XI my user is as administrator.
I have tried two other users and there is the same problem.

Any idea how to fix it?

Thanks

UPDATE: PROBLEM SOLVED

If you navigate to the Admin section of XI using the top bar > click Manage Users under Users on the left pane > click on the Username of the account that you are concerned with > and make sure that the box next to Can configure hosts and services is checked > and click Update User on the bottom of that page.

Navigate to the Configure section > click Core Configuration Manager under Advanced Configuration on the left pane > then click Apply Configuration under Quick Tools > and click the Apply Configuration to apply the changes you just made.

You may also want to look at the authorized_for_configuration_information line of your cgi.cfg file to see if it is being written. *example from my CGI configuration file in /usr/local/nagios/etc/cgi.cfg

UPDATE: PROBLEM SOLVED

I'm glad to hear that your problem has been solved! Can you please share your solution here so that other members of the Nagios community can learn from it? Please let us know if this problem has been resolved so that we can lock it for editing.