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acknowledged service - operation center

Posted: Tue Jul 21, 2020 4:26 am
by dkan
Hello,
i am running version 5.6.14 Nagios XI and an older version 5.4.13

on the new version 5.6.14 when i acknowledge a service i can still see it on the operations center. on the older version this doesn't show up

is this somthing new in version 5.6.14 or i need to do somthing else to remove it from the operations center screen.

my team is using this screen to monitor the non acknowledged services systems and having all this acknowledged services makes it no easy.

Regards,

Re: acknowledged service - operation center

Posted: Tue Jul 21, 2020 2:46 pm
by scottwilkerson
On the new version you can click "Show Filters" then under "Additional Filters" select Hide Handled,
click OK
click Filter

This will save the setting to not show handled problems (ACK, downtime)

Re: acknowledged service - operation center

Posted: Tue Jul 21, 2020 3:12 pm
by dkan
Thank you for the response. i'll try it :) :) :)

Re: acknowledged service - operation center

Posted: Tue Jul 21, 2020 3:30 pm
by scottwilkerson
dkan wrote:Thank you for the response. i'll try it :) :) :)
Sounds good

Re: acknowledged service - operation center

Posted: Wed Jul 22, 2020 4:35 am
by dkan
Just an update on this.

it worked like a charm

thank you so much for the help

Re: acknowledged service - operation center

Posted: Wed Jul 22, 2020 7:53 am
by scottwilkerson
dkan wrote:Just an update on this.

it worked like a charm

thank you so much for the help
Great!

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