Nagios Support Forum

Hi,

I recently upgrade our NagiosXI to 5.6.14.
However I have encountered an issue with Nagvis.
We are currently running off NagVis Version 1.9.8.

I am now unable to change backgrounds from the map options.
Looking further into it it looks like I am not able to change any map options.

The map options is usable and you can use drop downs. However if you select anything and save it does not accept.
Everything remains the same.

I have been able to change the background via the box however is there a known issue with using the GUI?

Regards,

Paddy McCoy

Version Information
NagVis Version 1.9.8
PHP Version 5.4.16
MySQL Version mysql Ver 15.1 Distrib 5.5.65-MariaDB, for Linux (x86_64) using readline 5.1
OS Linux 3.10.0-1127.13.1.el7.x86_64 #1 SMP Fri Jun 12 14:34:17 EDT 2020 x86_64 x86_64 x86_64 GNU/Linux
Webserver Information
SERVER_SOFTWARE Apache/2.4.6 (Red Hat Enterprise Linux) OpenSSL/1.0.2k-fips PHP/5.4.16

Hi Paddy,

Can you load the NagVis, run the following tail command, and post the output to the thread? Thanks, Ben

In addition to what @bsmith posted (please read it). If you're seeing any errors, please post them.

Replicate the issue again so your profile picks up the logs, then:

Please PM me a copy of your profile, you can download it from Admin > System Profile by clicking the Download Profile button.

Please include this file:
If this is only for a specific map, please include the map from /usr/local/nagvis/etc/maps.

Thank you!

Request for further information sent

Hi,

THanks for the profile, to troubleshoot this further can run the following tail command, and try to update the settings in NagVis: this should picked any errors related to php/apache. We'll also need the NagVis configuration file. Additionally, open up the developer tools in your browser. For example, in Google Chrome, right-click with your mouse and select inspect, then select Sources > Network > All, and post a screenshot. I want to confirm if anything is not able to load. Thanks, Benjamin

Please edit your /usr/local/nagvis/etc/maps/IT_Assist_Halloween.cfg file and remove this line:

Followed up with PM

Go to Home > Nagvis:
- Click Options > Manage Backends
- Select nagiosxi for the default backend
- Click Save

Now test again.

If that still doesn't fix it, please attach this file so I can make sure everything is setup properly:
- I requested this before but I do not see it attached or in any PMs

Tried

Go to Home > Nagvis:
- Click Options > Manage Backends
- Select nagiosxi for the default backend
- Click Save

No resolution. PM sent with nagvis.ini.php file

There is nothing attached to your last post or in the PM, please resend this file: